Restrict visibilty of tickets based on Assignment group

[KARAN24]

Hi Team,

We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its respective assigmnet group,should not be visible to see tickets of other towers or should not be able to redirect tickets to them.

How we can achieve this.

Regards,

Karan

[Ankur Bawiskar]

@KARAN

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Ankur

[KARAN24]

Hi Ankur,

Ticket table refers to Case table in CSM.

Thanks,

Karan

[Ankur Bawiskar]

Hi,

logic still remains the same.

regards
Ankur

[KARAN24]

Hi Ankur,

I have a group India.

where India has two child groups - Bnglr  and Delhi.

In group table we have Parent field ,so parent of both Bnglr and Delhi is India.

Now if user A is part of Bnglr and User B is part of Delhi,but both have same parent India.

So user A should be able to see tickets of Bnglr and Delhi and User B also should be able to see tickets of Bnglr and Delhi.

But they should not be able to see tickets of any other groups.

Thanks,

Karan