Risk Calculation based on Risk assessment and Risk Condition in Change form

[anjalikhara]

Hi everyone,  

I have a project requirement related to the change form in ServiceNow. When both risk conditions and risk assessment are active, the risk should first be calculated based on the risk conditions and then adjusted upon completion of the risk assessment.  

I want to understand the best approach to implement this in ServiceNow. Could anyone share insights or suggest the right configurations to achieve this?  

Thanks in advance!  

[Dr Atul G- LNG]

Hi @anjalikhara 

Technically and by design, it is not possible. If you are still able to do it, that means you need to change the core logic of the system. In Risk Assessment, after calculating the risk from both sides, only then does the system display the risk. You can check the same in the ITSM Training book, which includes a screenshot showing how the risk is calculated.

https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&nc_ai_search=true&asset_id=bbb...