RITM stage showing incorrect on the Portal

[SpartanW4963600]

Hi All,

After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.

I want 'Waiting for approval' stage immediately after submitting my request as we have set in the flow.

What could be the cause, and what is the solution?

Thanks.

[Ehab Pilloor]

Hi @SpartanW4963600,

The issue happens because the RITM is rendered immediately after submission, before your flow has had time to update the stage to Waiting for Approval. So it still shows the default stage 'Initiating'. You would have to make change in widget to load REQ/RITM details after some delay to not show it. 

Regards,

Ehab Pilloor

[Ankur Bawiskar]

@SpartanW4963600 

Did you configure flow for your catalog item?

In that flow you can handle the stages

check below link

Flow Stages: A gem for Service Catalog 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SpartanW4963600 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.