We have a user with the import_admin role. The description against the role says "Can manage all aspects of Import Sets and imports"We need to ensure that this does not mean the user can make code, or configuration changes. Does this role gives the u...
Hi All,Need your help to achieve the below snapshot requirement in knowledge article and provide solution for the same.
Good Day Everyone, I have some questions as per below with regards to Predictive Intelligence. I only pickup 3 Business rules for Predictive intelligence, they all relate to the application "Change Management - Predictive Intelligence Core", how are...
Hello Team, We have created scheduled appoinments in the walk-up experience, when we set to each slot with 15 minutes time slots then it taking up to 96 time slots only, we have walkup available till 5pm but from wednesday after 3pm it's not showing...
I work for a financial company. We have a Year End Change Freeze. Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...
Hi,In ATF, I want to create a new incident task under the incident what steps should i use to do it. How to create a Noc incident task by clicking on the New button under the related list.do we have any step for that? Thanks,
Auto Numbers in assignment_id field on Catalog Item.I have a requirement on Catalog Item, There is assignment_id field on catalog, I want to auto populate Serial number on that field like INC0001, whenever user opens this catalog item on portal.Anyon...
Hi,I wanted to know if it is possible to reopen a change ticket. If so, how?
Hi All , In the global search of service portal one of the catalog item is not visible but while opening the URL is opening .Can anyone tell me why catalog item is not visible Thanks and Regards,Chandan
I used the "copy partial project" tool/option from the project context menu and the action completed successfully, but it doesn't display the project tasks in the project tasks pane of the UI. I can tell that the process completed successfully by vie...
Hi Everyone,I have added a list to Agent HR Workspace.while trying to create Audience, User criteria Inclusion and Exclusion lists are not displayed even after the property glide.ux.user_criteria_enabled is set to true.Please Pour your Insights.Thank...
Hi all, For change and request, can you please share with me:- When and why are they created? (e.g. why I should open a change/request rather than a demand or project?)Can you please share examples? - Who creates change request? Can you please provid...
Hi All,I am looking for a way to prevent an incident from being closed if there are activities still open on the playbook.In this Incident I have activities still open that I want to ensure the SD follow. As you can see I am able to resolve this inci...
Hi , A scheduled job runs daily, and upon execution, it automatically creates entries in the Change Request table. Once these change requests are generated, a single consolidated notification should be triggered and sent to all respective change owne...
Hello All , Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both ar...
