Hide the change model = Minor, based on roles!!
Hello,Is it possible to Hide the Change Model "MINOR" based on the roles OR restrict the user from creating the "MINOR" change???Thanks in advance!!
Forum Posts
Control who can see survey results per survey
Apologies if this is the wrong board. Hopefully this is a simple answer. Is it possible to control who can see survey results per survey? For example, we have one ITSM survey that goes out when incidents are closed, and another HR survey that goes ...
Open a record in specific view
Hi, Some one help me , how to do this. From List type report, if we click on record number to open then can we open that record in specific form view ??? . this should happen only when we try to open record from Report.???
Walk up Experience - type field in interaction was selected as "walkup" which is not an available option in sys_choice list
Hi All, Advanced work assignment > Settings > Service Channel -> Walkup recordunder condition I was trying to select "type is walkup" but all I could find is "Type is Walk-in". refer attachment When I create interaction from Walk up portal the typ...
Differentiating between an improvement initiative, demand and idea
What is the difference between the continual improvement management improvement initiative, demand management and idea management? in terms of definition, purpose, stakeholders, evaluation criteria, outcome and an example.
Plugins Reinstalling Automatically After Uninstallation in DEV Instance
Hello Everyone, We are in the process of uninstalling the ITOM Event Management functionality from an instance. As part of this, we uninstalled the following plugins in the DEV environment. However, we noticed that these plugins are automatically re...
How can I interchange the columns Name and Email which are displaying in reference field on Portal
I am having this requirement where I have to interchange the columns name and email which are auto displaying when we click on reference field. I have tried with variable attribute but the name column always remains there. Please suggest some solutio...
Resolved! Disable UI Action
Dear Members, We have OnClick UI action on Incident record & below is the script which return the Ticket to Helpdesk group whenever required and then helpdesk agent transfer the ticket to other group. We need to limit this UI Action in such a way th...
Resolved! if condition for a list collector field in workflow
Hi Everyone.I have a requirement where there is a field called "services", and the type of field is list collector, i have given services table in that variable. there are two option: 1) mailbox 2) event queue. we have workflow, in which i used this ...
How to send a notification email to assigned to and assigned group when the sla is breached
Hi, How to send a notification email to assigned to and assigned group when the sla is breached.Can anyone please help on this, It will be useful. Thanks!
is it possible to show the Emergency Change Interceptor only in the SOW?
Hello All, I want the Emergency Change Interceptor to be shown only in the Service Operation workspace, not on the Backend or any related list on Incident or problem form. And this Emergency Change Interceptor is only visible for Incidents P1 and P2 ...
Data Table Widget Styling Breaks in Scoped App After Cloning
Good Morning/Afternoon/Evening, I’m reaching out to seek guidance regarding a UI issue encountered after cloning a global widget into a scoped application. Context:I’m using the OOB global widget “Data Table from Instance Definition” on a portal page...
Facing Connectivity Issues Between Salesforce and ServiceNow Integration
I’m working on integrating Salesforce with ServiceNow, but I’m running into connectivity issues between the two instances.I’ve checked the endpoints and credentials on both sides, and I've made sure that the integrations are configured properly, but ...
Resolved! How to force user to enter a start and end date for an outage in change record
I have a requirement where when a user check the box "Outage required" and saves the change ticket, it auto-loads and outage ticket in the Outage section. However, most of the users are not updating the Begin and End time. The ask is that when user c...
Need to auto parse the text file
Hello,There is a record which is created in a table which has a text file attachment. Need to auto parse the text file and need to create the records in another table for the attached file.
