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Resolved! LDAP OU Definition Connection Test Fail

Hi Guys, If any one could guide what is the reason for below error which i am getting when doing a connection test on LDAP OU Definition [LDAP: error code 10 - 0000202B: RefErr: DSID-0310079D, data 0, 1 access points ref 1: 'CORP.Group' ] Connection ...

sandeep6 by Tera Expert
  • 751 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure assignment rules

Hi, I was going through ITSM simulator and found one question where I am stuck- Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Des...

Resolved! ATF

Hi,I am unable to click the Propose button in the Service Operations Workspace (SOW) view. However, I am able to click the same Propose button using custom UI steps in the Native UI, but not in SOW.How can this be achieved in the SOW view?Please find...

Project state / Project task state

We have a need for when project tasks (all those active) are placed on hold then the parent project also sets to onholdThe current plannedtaskstateutil sets it to Work In Progress instead if there is one or more closed tasks.So if in this example We ...

Cancel option in incidents for end user/customer

 Is it a good practice to provide end-users with a global ‘Cancel’ option in ServiceNow Service Portal for all Incidents, catalog items, considering the potential impact on multi-step workflows like procurement and IT setup?”

VyshnaviA by Tera Contributor
  • 648 Views
  • 3 replies
  • 1 helpfuls

Resolved! Types of business rules with example.

I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.

Newbee4 by Kilo Contributor
  • 70193 Views
  • 9 replies
  • 111 helpfuls

Resolved! Catalog item - Request cancelled for end user

SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically  without triggering approval it automatically ch...

PriyangaM by Tera Contributor
  • 1334 Views
  • 3 replies
  • 0 helpfuls

How to delete the record in asmt_metric table

Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!

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mania by Tera Contributor
  • 832 Views
  • 3 replies
  • 0 helpfuls

Resolved! PagerDuty Spoke Flows and Actions for On-Call Scheduling

I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...

ABillinglsey by Tera Contributor
  • 1368 Views
  • 3 replies
  • 0 helpfuls