How to make the Change Risk Assessment related link to be available in Agent Workspace. I have enabled the workspace button checkbox in the UI action and its showing in Agent Workspace. But when clicking on it nothing happens. Please help.
I have tried doing it through a workflow script, a business rule, and event trigger into a Flow. Nothing seems to meet all requirements. Workflow script, no errors but no appointment. Business rule and Flow, I cannot seem to map the variables from...
In my scoped app I have created: Declarative UI Action implemented as client script (for SOW) and client callable Script Include. However, I see that the function which should be called from the GlideAjax (reopenForProblemAjax) is not even called and...
Hi All,Can you point me to the resource which contains starter packs for ITSM Implementation for a greenfield project. I remember there were starter packs in excel format which are stories for implementation. They were really handy for an earlier pro...
Hi All, A scheduled job is required to identify plugins that have expired or have updates available.The system should trigger a notification containing the relevant plugin details whenever an expiry or update is detected. Please suggest??
Hi All, Has anyone implemented Releaseops.I need to implement it for three instances,dev,stage and uat.Currently for POC ,we will be treating our UAT instance as prod. I have configured ,but when deploying I want mine update sets to be moved from dev...
Hi Everyone,I am facing an issue with RITM approvals in ServiceNow.Current Behavior:When multiple approvers are added to a RITM, as soon as one approver approves, the Approval State in the RITM list view changes to “Approved.”Requirement:The business...
Hi everyone, I have a requirement when the change is not in new state, the removal of the attachment should be restricted in Agent Workspace. But, the user should be able to add attachment in all the stages. It would be helpful if anyone could answer...
Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad
Requirement A user can be a member of multiple assignment groups.But the user wants to receive email notifications only for one specific group.The user does not want to receive notifications for other groups, even though they are a member of those g...
I want related list of change in request item form and request item related list on change form. We have created UI action on request item form to create change so I can display the number of change under related change and request number under rel...
Hi, For non-admin users who need to edit and add values to choice fields in the sys_choice table, we tried assigning the personalize_choices role, but it did not work. Could someone please help with this? It would be very useful. Thanks!
Hi, Based on my requirement to populate the resolution note in additional comment field I have created a Business rule (Before, insert/update). So whenever user update both the Resolution note and Additional comment the updates are getting merged and...
Hi Team, How can we add help text to the "Icon link" widget in servicenow.We have service poral with three "Icon link widget"1) Service Request - which redirect to the Service Catalog for raising requests2) Incident - which will redirect to the recor...
I have a requirement to set the Account is sensitive and cannot be delegated to TRUE when the admin account is created.And I see userAccountControl value for account where Account is sensitive and cannot be delegated to TRUE is 1049088. I have used t...
