Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...
I want to gain more knowledge of ITSM, so I would like to take accreditation courses. Could you suggest some accredited courses related to ITSM, excluding 'Now Assist for ITSM' and Process Mining?
Hello, I have a requirement to make certain variables only be visible on SCTasks when coming from an order guide and not be visible when submitted from the standalone catalog item. I tried making sure cascade variables was set to true and marking gl...
HI, Getting the below error in update set logs after committing the update set in production. Didn't get this error while deployed in Test env. Log : Cannot invoke "com.glide.db.PrimaryKey.addQuery(com.glide.db.meta.Query, String)" because "this.fPr...
I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...
Hello Everyone, I have one RITM and having one approval ,it have sent to requested for user Manager. He was already approved and approved related notification mail sent to approver. But approval is in still requested state under RITM .Same cat...
Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...
Hello Everyone,I need to fetch all the sent emails (email IDs) from my Gmail account into a custom table in ServiceNow.I have tried setting up the IMAP email account configuration, but I’m not sure how to target the [Gmail]/Sent Mail folder so that i...
After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...
Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...
How can I migrate a client from a dedicated instance to a shared instance (MSP)? And can I use domain separation (migration tool)?
Hi all, I need to know please if the following vendors support system can be integrated with ServiceNow to import tickets created there:- Microsoft- SAP- Miraki Many thanks
Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you
The plugin snc_knowledge_advance.installer is installed.Now how can i enable this helpful (Yes / No) below all articles? I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any sy...
Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...
