Hi all, i have requirement :As process owner I want a check box in ESC Incident form to be checked in case the highest Impact and Urgency are selected.It is fulfilled when- a check box in ESC Incident form is added in case the highest Impact and Urg...
How many Types of Updates are there in ServiceNow?
Hi, I want to give a 5-star rating in survey form.We have the knowledge articles are rated so same like i need to give a 5-star rating in survey form as below image.I need like this ---> Rate this survey * * * * * Thanks!
Hello,Does anyone know where you can find some overview infographics of ServiceNow AI Platform (former Now Platform)?I remember seeing something like that before.But I can't find it on ServiceNow's website now.I remember it had product names (like IT...
Hi , I have requirement where I have a field on catalog item says application when I select application respective questions should be populated, i have created custom table for storing question .Now for displaying that I have created the custom wid...
Hi Team, I need to disable/hide the Known Error Article template for one of the custom KB in both classic and sow view how to do it. Regards,Abhilasha
We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...
Is it possible to create a custom role and change the incidents that are displayed depending on the group that has been assigned the custom role?I want to control the incidents that can be viewed by the custom role. Is that possible? I have created a...
Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI: Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present. UI Macros are no...
Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.
If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.
Is it possible to use the Field Encryption module to encrypt and store(sys_attachment) files attached to service request catalog items?If it is possible, I would appreciate it if you could share the procedure.
Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...
Hi, I have configured a Metric Definition on the Problem table to calculate the total time a Problem record spends in the RCA state, starting from the Problem creation time.Requirement:When the Problem state changes:From RCA → Fix in ProgressFrom RC...
