Walkup Experience - Appoinments showing portal

[HHarry]

We have started to use walkup experience for our internal support bars. We use the portal on a TV to siplay who is in the queue and next to be served. 

However, we dont want appointments to appear in the portal (see attahced screenshot).

Does anyone now how we can change the portal to not show appointments? 

[Tanushree Maiti · Accepted solution]

Hi @HHarry 

Check if these KB/post help.

KKB0860218 How to adjust display time of Scheduled walkup appointments on the walk-up portal queue

https://www.servicenow.com/community/itsm-forum/walkup-experience-can-show-queue-status-without-enab...

https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/walkup-experience-configu...

https://www.youtube.com/watch?v=5iqDro-cy_o&t=597s