RITM using same "requested for" in all item that was ordered under same request

[Sneha Anil2]

Hi Experts,

I have multiple RITM which is  under same  one request, but for all the RITM's requested for is setting Requested for that I select while checkout. we want to set separate requested for value for each RITM based on the user variable in RITM.

can anyone let me know any suggestion or solution for this issue.

Thankyou.

[shloke04]

Hi @Sneha Anil2 ,

That's expected behavior.

Since the "Requested For" field on the RITM is a dot walked field from the parent Request(sc_request), It carries Requested for value from parent Request(sc_request).
For ex: If "Requested for" value on the parent Request is User A, Then "Requested for" on all the RITMs will also display as User A.

Resolution:

1. Customers can create a new custom field(u_requested_for) on the RITM.
2. Through the workflow, They can display variable(requested_for) value into u_requested_for.
For ex: current.u_requested_for = current.variables.requested_for

Please refer the below HI article for reference on above points where I have taken this from.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860213

[Dr Atul G- LNG]

Hi @Sneha Anil2 

There is nothing to worry, as it is by design and expected behaviour. If you have more then 1 RITM in one REQ , then the all RITM will have same REQ. Its like order number number one but you ordered multiple items under that.

[SunilKumar_P]

Hi @Sneha Anil2, When multiple Requested Item (RITMs) are linked to a single Request (REQ), and they all share the same user due to dot-walking (sc_request.requested_for), it's an expected scenario.

Regards,
Sunil

[Aman Kumar S]

Hi @Sneha Anil2 

There is a field Requested for present both on Request table as well as Requested item item table and that is OOB.

You can perhaps go check it out, now you can check which Requested for is added on your RITM form, and you can do that by right clicking on the label and check the name, it will be one of the two.

You can simply add script a script in your worflow/flow designer to set the requested for value and use the Requested for from RITM table instead of Request table so it can show different users for each RITM.