Role required to Delete a Knowledge Feedback Task

[BKSharma]

Can anyone please let me know which role is required to Delete a Knowledge Feedback Task in 'kb_feedback_task' table.

[kaushal_snow]

Hi @BKSharma ,

The ACL on the table checks the following conditions:

hasElevatedAccess from KBFeedbackTask Script Include, OR the user is the assigned_to on the task, OR the user is the opened_by and holds the role sn_km_ml.knowledge_curation_user.

So, the relevant permissions for deleting or modifying feedback tasks derive from:

Elevated access logic (likely tied to knowledge_admin), Task assignment (assigned_to), and The knowledge_curation_user role in combination with being the opened_by. 

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[tiagomacul]

just knowledge_admin role can delete

https://<instance>.service-now.com/now/nav/ui/classic/params/target/sys_user_role.do%3Fsys_id%3Daaa4855d0a0a0b820170399909974b83

KB

01. >> Syste, Security > Access Control (ACL)

02. Search by

nameSTARTSWITHkb_feedback_task^operation.nameSTARTSWITHdelete

03.

https://<instance>.service-now.com/now/nav/ui/classic/params/target/sys_security_acl.do%3Fsys_id%3Decdb140d67030300d358bb2d07415aea%26sysparm_record_target%3Dsys_security_acl%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameSTARTSWITHkb_feedback_task%255Eoperation.nameSTARTSWITHdelete%255EORDERBYname

[BKSharma]

Hi @tiagomacul ,

In this case, I just checked I've given 'knowledge_admin' role t a user where he has ITIL role already. And see that he can view the Knowledge Feedback Tasks but Delete UI Action button is not visible to him.

Currently I'm seeing only Admin has access to view that Delete UI Action button and can Delete this record.

[Rafael Batistot]

Hi @BKSharma 

Users with knowledge_admin or knowledge_manager role