Role(s) to create favorites and create filters

[Andrew Meza]

Hi,

I have a scenario where I have end users that need read access only to pretty much the task table. I did not want to get them an ITIL license + snc_read_only because I believe that is overkill. So Currently I made a new group and assigned the group sn_request_read, sn_incident_read, snc_read_only,sn_problem_read, and user. Would anyone know what other role I can give this group so that they can create favorites and create filters?

[chrisperry]

Hi there,

Applying snc_read_only will make the user's access entirely read-only, meaning they will have read access to favorites and filters, but it will restrict them from updating or creating any favorites or filters.

You will need to remove snc_read_only role from these users if you want to allow them to create favorites/filters.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[Andrew Meza]

Thank you Christopher! I removed the snc_read_only and that worked.

[chrisperry]

Awesome, glad to hear that fixed it! Please mark my answer as correct to close this question thread.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry