Role to Create SCTASKS

Jeremy Roberts
Tera Contributor

‎08-31-2020 08:49 AM

Others in operations are needing to create additional subtasks on requests.  I've looked and kind find the correct role to apply to them.   Does anyone know what I'm missing?

Scenario: From a RITM, go to the bottom where the tasks are.   With the right role, you have a "New" button for creating additional tasks.

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎08-31-2020 08:50 AM

You need ITIL role to create SCTASK.

 

Regards,

Sachin

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Jeremy Roberts
Tera Contributor

‎08-31-2020 08:58 AM

Everyone in IT has the ITIL role.   Currently only admins have the New button for creating subtasks.

Soumya Thareja1
Giga Expert

‎08-31-2020 09:07 AM

Hi Jeremy,

You might need to have catalog_admin role. However, this role comes with many more permissions and is not recommended just to see the button. 

In case ITIL users need access to the New button, you need to create an ACL. 

Pranav Bhagat
Kilo Sage

‎08-31-2020 09:24 AM

Check this

 

https://community.servicenow.com/community?id=community_question&sys_id=64cf7ac0dbc5e700f7fca851ca96197d

 

Pranav

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