Forum Posts
Email Script Needs to show current year
Team , we have a notification which should show current year but it's showing 2022, i checked there is mail script running , can you help me , how it can be changed to current year (2023) Script (function runMailScript(/* GlideRecord */ current, /* T...
Resolved! Attachment Catalog Variable Type - Mandate file type.
Hi Folks, When using the "Attachment" catalog variable type, is there a way I can mandate file attachments be a specific type? Say PDF? We have a requirement to mandate files be PDF on a specific catalog item. Is this possible in ServiceNow? Thanks i...
How to set related list to read-only based on state field value
Hi,I had received a request from a client as to set related lists to read-only according to State field value. I planned to just set the ACL for this to work.I've already asked hi.service-now for assistance, but this requires customization so they ad...
Resolved! How to call UI Page from Workspace Client Script
I have a requirement to enable the workspace client script for below script used in one of the UI Action"show Interaction Content": Script: function doShowInteraction(){ console.log("doShowInteraction calling"); var sys_id = g_form.getUniqueValue()...
Resolved! Report to show number of Incidents logged per Caller / User
Hi, Is it possible to show the number of Incidents logged per user over e.g. a 6 month period? I've tried via both the Incident and User table from historical / old posts and suggestions but i'm still no further to producing the report. Any help huge...
Urgent! Store data in servicenow without creating a new table
Hi Team, Recently we have identified a new data source for the company table. We have an urgent need to have all this data in servicenow. We already have OOTB company data and we have multiple processes integrated with the existing company records. W...
Resolved! Field values are copied from list filter
Hi, I have come across an issue on List view. When I have any filter applied on my list view , and if I create a new record through the 'New' UI action, I observed that the fields that were used in list filter are auto populated. For example if I had...
Best way to migrate data xml using script from one instance to another
Hi Team, We are planning to automate process toexport and import xml from non-prod to production.I want to understand what is the best way to achieve it?I know an option to forcefully capture xmls in Update set. Are there other ways to achieve it? an...
Resolved! Not able to upload .svg file for icon/picture use in catalog item for Service Catalog.
I have been able to upload .svg files just fine in the past but have been recently encountering an error message when uploading a font awesome .svg icon.
How to redirect to the workspace from the notification Email
Hi Team, We have email notifications with Incident and RITM with hyper link, when we click on that link that will be re-direct to Native UI. How Can I implement to re-direct to the Workspace instead of Native UI? Thanks Ashok B
To check logged in user is a manager on the basis of any other variable value
Hi Community, I have a requirement in which i need to check logged in user is a manager or not based on a field value.If xyz is "No" then i need to check logged in user is manager or not. Is this possible? If yes, then please provide me the code for ...
How to make Risk Assessment Mandatory for change Request
Hi All - we have Risk Assessment for change management and the questions are not mandatory. Whenever user clicks on Risk Assessment, a form opens and without answering any question user can close the form assuming the risk assessment is completed. H...
Resolved! Not Getting correct reference field when try to select using lookup icon.
Hi All,I have created two tables one is IA, and one is MV. In the MV form I have a field called select intellectual asset and it's a reference field from IA table. in IA table I have given the display true to intellectual asset name and all other fie...
Resolved! Unable to connect Azure User Provision with new oAuth update
Microsoft have changed their User Privisioning via the ServiceNow application in the Marketplace. It no longer allows basic authentication and instead uses oAuth. No problem as it's more secure, but following the Microsoft guide it points to some gen...
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