ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Email Not Visible In Worknotes of the incident

Hello all, Email notification that are being sent are not visible in work notes of the incident but they are visible in the notification section, can someone suggest some suggestions to resolve this 

John160 by • Giga Contributor
  • 2793 Views
  • 5 replies
  • 1 helpfuls

Resolved! Preview is not available for a custom reference field.

I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...

abhisek by • Tera Contributor
  • 758 Views
  • 7 replies
  • 0 helpfuls

Resolved! sys_translated Table use

Hello All, Does anyone give me practical example of the sys_translated table what is the use of this with an example please?I have read the following docs but not understand the exact purpose of this.https://docs.servicenow.com/en-US/bundle/utah-plat...

Resolved! How to access event parameter in email script

Dear Community members, Good Day! Could someone please let me know, how can I access event parameter in email script? var Details = {"status" : status_code, "error_message" : errorMessage}; Ex.   gs.eventQueue('Ticket Created', gr, Details), here Det...

_navin9898 by • Tera Expert
  • 27650 Views
  • 7 replies
  • 16 helpfuls

Resolved! Hardware Model Lifecycle Management?

We are currently on the London release.   What is the best practice for tracking hardware asset lifecycle at the model level?  For software there is sam_sw_model_lifecycle but there doesn't appear to be anything comparable on the hardware side ... th...

kjh1138 by • Tera Expert
  • 4632 Views
  • 5 replies
  • 2 helpfuls

Set default date for Date field in a Catalog

I have a Date variable in a ServiceNow Catalog.The Date field is at question number 7 and I want to set it's value based on question 1.I want to set its value to 4 weeks ahead from the current date based on some condition which are selected in the pr...

Abhi369 by • Tera Contributor
  • 850 Views
  • 6 replies
  • 0 helpfuls

Resolved! Creating incident from record producer.

I have created a record producer in PDI to create incident. There is a choice field called contact type which has 5 valuesalert, email, phone, self-service and walk-in.I want to set the choice field called contact type value to self-service while cre...

abhisek by • Tera Contributor
  • 1044 Views
  • 3 replies
  • 0 helpfuls

Resolved! I need to write ACL on cmdb_ci_computer table

There is an ACL on cmdb_ci table which allows admin to edit the status field in list view. Now I want to make another ACL on cmdb_ci_computer table where the status field should be editable to a particular group.@Chuck Tomasi @Maik Skoddow @Mark Roet...

Saba Baig by • Tera Contributor
  • 1441 Views
  • 7 replies
  • 4 helpfuls

Before Query Business Rule is not working

HI, I am trying to restrict the incident records, when the user is tick on the check box  'Visible to HRIS team' and should be part of any of two assignment groups  "HRIS - Workday Support"  and "HRIS - iCIMS Support" . Below is the Business Rule Wri...

Rajamouly by • Tera Expert
  • 851 Views
  • 11 replies
  • 0 helpfuls

Selection/switch Domain in ATF

While working with ATF - How can we choose/switch domains? Consider that we are working in a domain-separated environment and need to choose/switch domains for the test cases in ATF. I think, there is no option in "Add Test Step" in "Test Case". How ...

Shailender5 by • Tera Contributor
  • 689 Views
  • 2 replies
  • 0 helpfuls

Multi Page Catalog Item

Hi All,I want to create a multi page catalog item.Does anyone know how to implement that? Thanks in advanced

Extract specific value from a string field

Hi All, In the description field, I have a key value called a job, so I want to extract this job value from the description field and add it in a summary. when I try this using below script it is returning -1 value as input .  var summary =  current....

Labels