I'm looking to create a report of agents and indicators. The user will input a date range and then the desired output is I can sort of get this with the OOB PA Analytics Hub using a breakdown on the assigned to field but only for one indicator at a...
Hello Experts, I'm having an issue with Mutual Authentication on one of my instance, on DEV Instance it's working without of the issues ( dev instance - connect with vendor dev webservices via certificates ) but on prod I'm getting an error : Reque...
One or our ITIL user deteled draft KB, I can see that KB article is in deleted records. we would like to restore that KB. There is "undelete with related " option available, can we click on that, will there be any other impact ? Please help and confi...
Hi communities, I would need help configuring incidents auto email follow-up and auto mark the case as resolved if no response from the caller to have better manpower efficiency. Requirements as below:1. Email follow-up will be sent out every 6 ...
Hi! We have a requirement where we want to query the related list in Table_1 and if there' at least one record in Related_List_1, the Select Box field value will be changed in Table_1 form Sample Details:table_1 = is the current formrelate_list_1 = i...
Hello -We have several API accounts using REST calls within our instances. Our security team asked us to audit what is being done by the API accounts. They have the ITIL role, which gives them base access to all ITSM tables, and some other tables d...
Hi Community, I have a catalog form in which one of the variables is a Lookup Select Box type. I'm populating the values depending on other variables using script include and client script. When the customer clicks the drop down to obtain the list, I...
Hi Guys, I am trying to call script include from Dictionary override- calculation field but it's not working .can you help me to fix this issue?
Hi all,I am create one table. And trying to add the field like Multi selection for Reference type. But i did not get that type of filed. I am create the list for multi selection of Reference. But i need the url for that. So i need multiple selection...
Hi, Yesterday suddenly many users in our production instance got inactive and locked-out. It shows the records were updated by system. We tried a lot but could not trace any script which might have caused it. But during that period we also got a lo...
is retrospective change OOTB or something you have to implement?
I have a customized field called' Incident' on the change form, when I add an incident to that field automatically it should show the incident in the 'Incidents Fixed By Change' Related List. I know OOB when we add the Change request in the Inciden...
We have a request flow, that can spawn a Change Request...I want to be able to show in the Requested Item form the related Change RequestsAnd vice versa, the Change Request showing the related Requested ItemDo I need to create a M2M table? and some r...
How to get all field names of a table through server script?
We have integrated MS Teams chat with incidents/requests and I would like to make initiating a chat with a customer a stop condition for the response SLA. When initiating a chat, the system puts in work notes (see attachment). Currently our response ...