Resolved! Catalog form is loading very slow when using select look up box
Catalog form is loading very slow when using select look up box, Please explain Why?
Forum Posts
ServiceNow Jira Bi-directional Integration
Hi All, I am trying to perform bi-directional integration of ServiceNow and Jira. Using Jira spoke I am able to create issue and update Incident (short description). I am also trying to updates comments from Jira to ServiceNow and viceversa and updat...
Resolved! Download attachment from the UI action
Hi All,I have a requirement to create a link in ritm form to download a file. When the user clicks on the link, it should download a file, and the form should stay on the same page.For this, I created a UI action for the ritm table with the below cod...
How to add a info Message in login page
Hi All, How to add an info message on the login page in ServiceNow or add a single line text as "No Authenticator" text message in place of forgot password. please help. Thanks.
How to update the record using UI pages
I am opening a dialog box using ui action from an incident record.I am passing the sys_id of the current incident record and trying to update the same record with the values entered in the multi line field of a dialog box. But after submitting the di...
Resolved! Unable to set Catalog Task Assigned To field using RITM variable value
I am attempting to create my first Flow Designer flow related to Service Catalog. I have a reference variable on the RITM that has a qualifier to show only users who are members of a particular group: The customer selects a user from this field on...
I want to get logged in user information in a client script.
I would like to get the constant for a logged in user in a client script.How do I get the email address, user ID, etc.?
Data Transforming was very slow
We are using scoped application, in scoped application we have custom tables.We have implemented two transform map scripts. When we are doing the data load on target table, the data was loading very slowly. Can anyone please help me to run this trans...
Resolved! SOW Recommendation Rules
Hi experts!What is the table name that would store the recommendation rules of an incident record?I've read the SN documentation <link> but it only mentions that I should install the related plugins.And even when I've installed the plugins, the recom...
Resolved! SOW Experts on-call
Hello everyone!I have a question regarding the Experts on-call feature of SOW.Is the feature somewhat connected to Collaboration Services plugin? What I mean is, when installing the related SN store applications (MS Teams, Zoom, Slack), does it all a...
Does user need ACL access, even while deleting record through script include
Hi, I need to delete a record through a ui action when clicked. In UI action I am calling a script include to delete a record, does the user require ACL delete access even though we are deleting the record from script?
Boolean data type issue in inbound rest API
Hi All,I have one inbound rest Get API call to get the user details from sys_user table. While testing this from postman below are the response fields we configured and getting as a response. but here the active status field( Boolean data type) was...
Category and Subcategory on ServiceNow Record Producers are not visible to user with no roles
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Flow Designer Inbound eMail - how to extract content from eMail body to populate fields
Hello, I am looking into using the Inbound Email capability in Flow Designer. What I have not found any information on yet is how to extract certain sections of the eMail body so that this information can be populated into a record. I want to do the ...
Resolved! Remove User from List Collector
Hi Team,I have a List collector field reference to the "sys_user" table in the form and holding 5 users.Here i got a requirement to remove one particular user from the list collector through service script. Is there any way to achieve this, Much appr...
