Salesforce to ServiceNow oneway integration.

B Ashok · ‎01-10-2024

Hello Team,

We have a requirement where we need to create incident and RITM from Salesforce.

Example : From a UI action in Salesforce they should able to create a incident or RITM in serviceNow manually, with only OneWay direction.

Could you please help me with documentation or process.

Thanks

Ashok

Dr Atul G- LNG · ‎01-10-2024

Hii @B Ashok

https://www.servicenow.com/community/developer-forum/salesforce-integration-with-service-now/m-p/144....

A best link.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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B Ashok · ‎01-10-2024

@Dr Atul G- LNG This won't work for me, I need oneway integration that too Sales force to ServiceNow.

Thanks

Ashok

Dr Atul G- LNG · ‎01-10-2024

Sorry to hear this. BUt where are you stuck, if you provide this info , we can help you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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dhirennotani · ‎01-30-2024

Hi @B Ashok ,

Thanks for asking your question here!

I would recommend you to try out Exalate for this integration. You can control the direction of sync and also the Groovy scripting interface that is provided with the tool is very customizable and you can choose what fields to map and even write your custom logic.

Do let me know if you need any more help!

Thanks, Dhiren