Trying to figure out how to close RITM and REQ if all tasks are completed in a CI without BR/script
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2024 11:32 AM
I have a CI for onboarding...I know I know it can be done in HR but they want it like this in ITSM, anyways the submission of the form will generate a bunch of tasks that need to be worked through, examples are in the pics. Once I go in to close all the tasks out I am needing the RITM and then the REQ to change the state to Closed Complete for REQ and stage completed. I dont want to do this using a BR and want to utilize Flow designer, how do I do this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2024 11:54 AM
I'm pretty new to this as well - but I think you need to remove the End Flow action after your last task is generated; it seems like that would be keeping your next step of setting RITM/REQ to closed from happening.