SAML logout error

spiralstaircase
Tera Contributor

‎05-05-2015 10:38 AM

We have setup the SAML - Service Now integration and enabled SSO.

Whilst there are no issues with the SSO login, we get the "SAML error message" when the system auto logs out a user due to inactivity.

Note that we see the intended logout page when we manually click the "Logout" button.

For your information, "Sign LogoutRequest" property is set to false.

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BenPhillipsSNC
Kilo Guru

‎05-06-2015 03:11 PM

Hi,



Can you paste in the error message you see in System Logs > Errors?



thanks


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shrinithimaniva
Kilo Explorer
In response to BenPhillipsSNC

‎01-12-2017 08:49 PM

Hi,


        While using Application named OpenText, when I log out I am getting SAML logout error.I will attach the document also.Please provide me the cause for this.



find_real_file.png


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bishmael
Kilo Contributor
In response to shrinithimaniva

‎04-24-2017 12:55 PM

I had this happen to my instance as well. The issue was caused due to single sign out certificate signing. ServiceNow presents a certificate upon logout and you need to ensure your SSO provider has the signed certificate. Basically, the cert is presented and the SSO provider has no idea what the cert is.


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