SAP Solution Manager ChaRM/SNOW Integration

[scottdw]

Hi all ...

I am new here, and I am also somewhat new to Service Now.   I was exposed to it a few years ago, and there were many things I really liked about it, and some things I did not (it was due to it being hosted, and the configuration was locked down).

Today, the company I work for is entering the 2nd phase on the SNOW implementation, and it is focused heavily on Incident and Change Management.   We are exploring the idea of communication between SAP Solution Manager ChaRM and Service Now as a way of automating the transport tracking from SAP, and populating that information into a change request in SNOW.

Instead of blazing a new, uncharted course in this area, I am hoping that some folks here have already made this journey.   I am looking for ideas, advice and perhaps some mentoring on this.

Sorry to be so brief on this, but I wanted to start the dialogue.

Thanks in advance!

Scott Watson

[Tam_s Holics]

Hi, Yes we will be exhibiting at booth P1 (STA Consulting). We can talk about anything SAP. Cheers and looking forward to meet you, Tamás

[lesleyklinger]

Good afternoon - William Perez is the SAP ChaRM expert that I had in to configure ChaRM Solman7.2 at Hershey.  Please see his awesome information below!

Hi Everyone,

There is new product called SNOW Adapter recently launched at SAPTechEd in Las Vegas by SAP partner CONCORN , SNOW adapter is the only product in the market that not only provides full integration on ChaRM (Change Request Management) but also integrates with ITSM (Incident Management) and Application Operations (Technical Monitoring) .

You can find some more details on SNOW adapter at their website: https://clicktime.symantec.com/3LmRVabGpbKvrHpjyrh4GCN7Vc?u=https%3A%2F%2Fwww.concorn.com%2Fsnow

If you would like see a DEMO you can contact them by email: snow@concorn.com

We are looking into getting SNOW as the  solution for our integration, I hope this can help some of you that still looking a good solution.

Thanks,

William Perez

Sr. ALM Consultant

SCHEDULE A MEETING CONCORN | PrimeALM  M:  713 855 2567 E:    william.perez@concorn.com I:     www.concorn.com

[lesleyklinger]

There is a demo today on the integration option I mentioned in the original post.

https://eventl.on24.com/eventRegistration/EventLobbyServlet?target=reg30.jsp&referrer=&eventid=22532...