The standard code to copy attachments from an inbound email to a RITM i.e. GlideSysAttachment.copy('sys_email', emailRec.sys_id, 'sc_req_item', ritm.sys_id); doesn't seem to be working anymore in New York. There is a new table now Email Attachments [...
Hi, I am trying to create catalog request using OOB service catalog REST API: Here is the Request Body: all 3 variables are reference field. Request submitted successfully but variables in RITM does not have any value. All variables are reference bu...
Hi All, Can anyone tell me what to do and why this error is coming ("found a local update that is newer than this one"). Description-> I am moving my update set from DEV to TEST environment. While previewing I got this error (found a local update tha...
Can we customize Multirow variable ADD button so that we can trigger action on click of that button after customizing.? and can we show previous stored multirow variable data into a form?
I have managed to set up a user preference for all that will set them to see a dashboard as a homepage. Now i am trying to set which dashboard they see If they have an ITIL role i want them to see a dashboard with a sysID of 8990eb501bc4e054af6b7...
I need to restrict a Homepage to a specific. I understand I need to create a role to have access, but what permissions do I need to grant them read only access?
Hi all, I have a case where I am calling the REST API of an orchestrating tool from a RITM workflow. The tool might take around 10 to 20 minutes to process the request and send a response. Below is the code that I have which will be inside the 'run...
Hello! I have two business rules created. One that closes RITMs when all SCTasks are closed. Then another that closes a request when all RITMs are closed. Here is my code for both - SCTask Close RITMWhen: AfterOn: UpdateConditions: State changes to...
There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide. @asifnoor
Hello, I have a custom application on which i am using "Assigned to" field from task. I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...
Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...
Hi All, we have an requirement, to restrict the incident that which already present in 'Incident Fix by change' tab should not be able to select on the 'Incident caused by change tab' on change Module. Incident Module: On the Incident form also, Ch...
if i would say according to the recommendations using GlideRecord and alerts function in the client script is not best practices, so if it in case any client script contains the above(gliderecord and alerts function)records it should show the violat...
Hi guys. I have two date fields on a Service Catolog request. I want to limit the time between the two fields to 30 days. Here's the real world description:We loan out equipment for a maximum of 30 days. The form I have created has a start and end da...
Trying to get the Emergency Response Apps working. I have them Installed but getting this error message: "SubProd install missing" what does that mean, how do I resolve it?