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How to fetch related list record value from related list

Hi All, In a knowledge article form, there is a related list called "Blocks", Whenever the Knowledge blocks are added to the article body, It will added to the "Blocks" related list, so I need to fetch the knowledge blocks records from the "blocks" ....

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MS17 by Tera Contributor
  • 3865 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to fix consumers login issue - CSM

Hi all, Some one please suggest me solution for below issue.   importing consumer information into Consumers table [csm_consumer] using with ExcelSheet.   so we can track it in ServiceNow, but where you don't ever expect those users to log in to your...

Supriya25 by Tera Guru
  • 2004 Views
  • 4 replies
  • 0 helpfuls

Resolved! Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice?

Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice? Generally, if I create/udpate anything in global scope I can use update set.. Similarly if I create any...

Sathwik1 by Tera Guru
  • 2451 Views
  • 4 replies
  • 4 helpfuls

Resolved! Catalog item fields should autoPopulate by email Link.

Hii everyone, 1. Create a Notification and trigger daily Via scheduled job. Condition: If User’s Manager is Inactive send Notification to manager’s Manager. 2. Create a Catalog form. Make 3 fields (Inactive manager- Reference type)(New Manager-Refere...

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Anjaneyulu1 by Giga Contributor
  • 2231 Views
  • 3 replies
  • 1 helpfuls

Resolved! Need to copy worknotes from incident to incident tasks

Hii All, I have written script like this, when to run - after update condition - work notes changes script - var inc = new GlideRecord('incident_task'); inc.addQuery('incident.sys_id', current.sys_id); inc.query(); while (inc.next()) { inc.work_notes...

Anjaneyulu1 by Giga Contributor
  • 6125 Views
  • 20 replies
  • 1 helpfuls

Resolved! Scheduled Reports Conditions

Have a business / use case where we are wanting to have an email sent out at X time of the day (16:30 EST), this email needs to have a list of all newly assigned project tasks for that day, then some additional verbiage on the email notification. I f...

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SMcCray76 by Giga Guru
  • 2208 Views
  • 1 replies
  • 0 helpfuls

Resolved! RITM record closed even though it had open tasks

Hi all, We've got an issue raised by a customer where the requested item record is getting closed when manual tasks are closed even if there are other active tasks. They want the requested item to get closed only when all tasks are closed, but they a...

Amelie G by Kilo Expert
  • 6143 Views
  • 7 replies
  • 2 helpfuls