sc_req_item SOW Customer info not showing SLA

[yelias]

Hello all,
Im having issue with the customer information for RITM on SOW. as attached the first photo doesnt have it under a RITM record, but the second picture for an incident record has the sla and timing.
How can i enable sla timing on the record information for ritm just like the incident?
Thanks and advance! 🙂

[Dr Atul G- LNG]

Hi @yelias 

Do you have any SLA defined for the request?

If yes, it should be visible there. If no SLA has been configured, then you won't see one displayed.

[Tanushree Maiti]

Hi @yelias 

Refer this article: Service Operations Workspace - No Matching SLAs found

[Ankur Bawiskar]

@yelias 

I think that information is showing only in INC and not for RITM.

You will have to check the OOTB configuration for UI builder and enhance it for RITM record

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@yelias 

check this

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-no-ma...