Scheduled report sending individual emails based on assignment group

Wendy20 · ‎03-20-2023

Hi All,

I have created a scheduled report that is triggered when incidents are approaching 75% for SLA breach. I would like to send these reports individually to respective groups based on incident assignment group. Any advice would be appreciated.

Thanks you! 🙂

Yousaf · ‎03-20-2023

Hi Wendy,

Please Check this thread.
How to send weekly scheduled report notifications to each individual assignment group including ONLY...

Mark Correct and Helpful if it helps.

***Mark Correct or Helpful if it helps.***

View solution in original post

Yousaf · ‎03-20-2023

Hi Wendy,

Please Check this thread.
How to send weekly scheduled report notifications to each individual assignment group including ONLY...

Mark Correct and Helpful if it helps.

***Mark Correct or Helpful if it helps.***

Wendy20 · ‎03-20-2023

Thank you! I tried this but it's not working. Any idea why? Please see attached. I am trying to distribute to the incidents assignment group

Yousaf · ‎03-21-2023

Hi Wendy,
Please change the table name to "incident" and try in 11th Line of your code.

***Mark Correct or Helpful if it helps.***

Wendy20 · ‎03-23-2023

Thanks so much. This worked. If I want to use this for different reports do I have to create different scheduled jobs or can I add multiple scheduled report sys id?