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03-20-2023 10:37 AM - edited 03-20-2023 10:37 AM
Hi All,
I have created a scheduled report that is triggered when incidents are approaching 75% for SLA breach. I would like to send these reports individually to respective groups based on incident assignment group. Any advice would be appreciated.
Thanks you! 🙂
Solved! Go to Solution.
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03-20-2023 11:04 AM
Hi Wendy,
Please Check this thread.
How to send weekly scheduled report notifications to each individual assignment group including ONLY...
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03-23-2023 09:53 AM - edited 03-23-2023 09:54 AM
I believe you can create multiple scheduled report to run on demand and can make changes in this Script to send multiple reports based on assignment group. But the script will need modifications.
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03-23-2023 09:55 AM
Thank you very much! have a great day! 🙂
