Scheduled Reports Hyperlink

markmcp
Kilo Explorer

I've got a number of scheduled reports being distributed by email (PDFs).

Users have asked if the PDF can include hyperlinks the the tickets?   SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very useful if the PDFs similarly had same for each ticket ID.


Can this be done / added?

2 REPLIES 2

gyedwab
Mega Guru

Unfortunately, the out-of-box system doesn't allow you to have hyperlinks to the ticket embedded in PDF. What you can do instead is have the scheduled report have a link to the live, interactive report:



http://wiki.servicenow.com/index.php?title=Scheduling_and_Publishing_Reports#Sending_Links_to_Report...



It can be a cultural shift to send people to live reports rather than static PDFs, but the advantage you'll have is exactly that dynamic ability to engage that your users are asking for.


Community Alums
Not applicable

For anyone else who stumbles across this post.

If you are using a list report, you can write a script to embed the report in the email and use hyperlinks for any reference type field, including the tickets.