We have a process where requests are raised for termination of users and based on the workflow of that request a couple of tasks get created. One of those tasks is to remove user extensions. However, not all users will have extensions and so the ask ...
Hello All , we have an UI Action to cancel the case for one of Our custom form , when we click on this UI Action button it asks to enter cancel comments in the Cancel comments field , after entering if they save the record it is not working and not u...
Hi Team,if I deactivated the catalog in one instance(dev) it need to reactive in the other two instance(test,prod) with the help of flow designerCan you please any one give the solution for the above one.Thanks in advance feroz.
Hi community, I am triggering a flow(Flow Designer) using a script. Following it creates a record in sys_flow_context. Now, I need the sys_id of this particular record in the sys_flow_context table.The use case is, I would by gliding this record and ...
Now I have a maintain item, and when I click Submit, a REQ request and a RITM request item will be generated. Now the customer needs to generate three request items in one request, how should I do it? I tried to manually generate two more request ite...
UI Action is not working on the task table where we are doing gliderecord on the change table as the reference field(assessment_instance) and gliderecord on the assessment table as we need to get the data. When I remove the glide record lines then we...
Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run Automated test framework.What is the issue?
Hi,My Prod instance opening very slow but my Dev and Test instances are working fine. I am not sure why my Prod instance is opening very slow it is taking at least 25 to 40 seconds to open the modules or records/ any thing in the instance level.But ...
Hi All, I'm trying to implement a feature that allows the user to open a group chat with the assignment group members with the click of a button. I'm trying to query the sys_user_grmember table with the assignment group info on the ticket to get th...
Hi community,I am configuring Digital portfolio Management in my PDI. I was trying to add KPI group , but I'm getting the below errorCan anyone guide me to solve this error, I have created New indicator to show the number of closed incidents only, w...
Hi All,The OOTB functionality of workflow not working as expected, if the workflow attached to catalog item also it’s not starting as it should work, I think some configurations changed to OOTB workflow functionality, so please some one can help to t...
We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that c...
Hello Everyone,I want to delete the attachments that are linked to specific item from Request Item.I'm trying to write a fix script but it is not working. var inuser = new GlideRecord('sc_req_item'); inuser.addQuery('cat_item', '62f4956bdbc4285455e3...
Hi,I want to increase the list row count. Please assist the steps to do that.
Hi,I can't able to see the Attachment file once i submit the Record producer.I have submitted a Record producer which is "Create an Incident" if i upload the Excel file.after submitting the incident i can't see the Attachment instead of i can see the...
