Emails are not showing in logs and new records are not creating in servicenow
We are sending a email to (.box)mail id. But, it is not showing in any email logs and it is not creating any records in servicenow. What should be the reason for this?
Forum Posts
Resolved! g_lang in servicenow
In catalog client script, we want to check the language of the user, can we use g_lang, is it a best practice to use or any other way to check the user language in client scripts? Please help us hereThanks in advance.
Notification: Populate the recipient in the form description
Hi guys, So basically I would like to populate the account manager as my recipient in email notification showing in the photo. The Account Manager is searchable in the user but in the form it does not have any fields. I would like to know if there's...
Need to pause business rule execution for sometime in particular condition
How can i pause the business rule execution in particular condition for the sometime
How to call flow for next step from UI action?
Hi Team,We have one catalog item in which we are creating task so after closed all task I don't want close RITM, I have to put in another stage likes "waiting request"and have to set awaiting requester and I have to create one UI action which will on...
Get attachments through rest message
Hi Team, I want to get attachments from one instance to another instance through rest message. For example: Incidents created on this week and if all tickets having an attachment then all attachments should be get in another instance through get ...
Follow Button of Incident form
Hello All,We want to know using OOB functionality, As a user who is following a task, we want a report to show which tasks I am following, so that I can easily see which tasks I decided to follow(When user clicks on follow button of incident form.) T...
Inbound Email Action
Hello All,We have an requirement where we have to create a inbound action . When User who sends the email , if his userID is present in the instance then it will create REQ, and if the userID isnot present in instance then it will create incident.An...
Resolved! How to populate the current logged in user to caller field if no value present.
How to populate the current logged in user to caller field if no value present.
Visual Task Board Card Updated Automatically when card moves to Approved stage
Hi All, Need help on below requirement. We have created VTB on custom table which is inherited from the task table. with status flow that is New ⇒In progress ⇒On hold ⇒Approved ⇒ Closed". Here our requirement is when logged in user is member of the ...
Possible to convertCatalog Item to Record producer?
Team , I need to Convert Some of Catalog Item to Record producer ..Is there anyway ?By Mistak its got Created as Catalog Item Need to fix. Thanks for your help!
Adding Record producers in Order guides
Hello all – We are trying to add our Record Producers for our Facilities requests into an Order Guide. I've seen some old post about adding Record Producers to Order Guides but nothing solid or helpful. From this SN support KB: KB0759056 it mentions...
Catalog task
Hi, In the calatog task I have a variable with 3 choice options( options: yes , no, cancel). Upon closure of the current task. It should fetch the value and create a task to respective assignment group Expection:When user select catalog task variabl...
Filter records in a reference field based on another Reference Field
Hi,we have two fields on Incident form:u_data : It is a reference field to the data table(client_data).u_accName : It refers to sys_accounts table And sys_accounts table also a field ('u_name') which refers to (client_data) table. Now on incident tab...
Importing CSV file in Record producer and then fetching the CSV file records in Business Rule
Hi All, I have a requirement where I need to import the CSV file in Record Producer. Once the record is submitted, it will redirect to a different table(u_abc). Now, I need to create a business rule on this table(u_abc) when the record is inserted in...
