I am trying to build a report that will show in a pie chart the number of locations that have Oracle installed vs the number of locations that don't. I am trying to use our business application locations table but the locations repeat because many ha...
Hi All, I have the following error in the error logs.Could you please assist on how to work on this.Please explain in detail as I have no knowledge on HR.
Does the "Can Read" on an article overrides the "Can Read" at the Knowledge Base level? I have a knowledge base, that only specify users can read. The new requirement is to allow some of these articles (about 10 %) to be visible by any user. I tried...
I'm trying to run a report on the Task_SLA table. SLA Definition is (whatever you like) Active is TrueTask Substate [Incident] = (whatever you like)Task Major Incident State [incident] = accepted. The column in question is Incident task.Incident.Su...
I am trying to add a field to the agenda item view in the planning tab of the cab workbench so that it mirrors the fields of the planning tab in the change form. Currently it displays all the OOB fields. We have added a field in the change form in p...
When we mentioned a user in the incident task, mentioned notification should trigger to that user .In this case, notes activity is copied to the incident but mentioned notification triggered again for the incident. We got two notifications for both i...
How can we get Resolver groups for the catalog items. We need to get report for the 120 catalog items that which resolver groups they are contained.
Hi All,I am working on the Problem Management.I need your help to achieve the following requirement.When a change request is initiated on the problem form using UI action By right click on the banner, the newly created change request should be popula...
Can someone suggest how do I enable @tagging option in resource plan notes just like we have in other modules like in incident record or story records. Any leads on this is highly appreciated.
Hi Team,I have a requirement a new requested item should be auto created for daily checks only on weekdays. i have created new catalog Item called Generic Request(18c093e12f2031102528b6a62799b67d) with variables u_requested_for and u_description and ...
Hi team,I have modified oob dashboard and I want to switch to oob version.How can I achieve this, any suggestion?
Hello All,We have following requirement for SLA creation.1] Create SLA response time for Monday to Friday from 8AM - 8PM (EST). 2] Provide Target Response Times depending on a Priority Scale of 1-4.3] Customers should expect a response when contac...
Hi, When setting up a service commitment of type availability, it allows the breach penalty amount to be recorded per minute/hour. The service availability records generated off the back of this is very useful showing how much downtime there was on a...
Hi All, I want to edit labels of X -axis in reports.For example if I created one bar report and used group by is date instead of getting same day/2 days i want to add created same day/created 2 days like this.Please help me here.
Hi All, I need to validate if RITM assignment group changes to "AIG Direct Integration" Then only I need to set assign to empty how can this be done?i tried below script include and client script onchange but not working.script include.var BPO_CSS_B...
