Hi Everyone,
We are currently implementing user provisioning from Microsoft Entra ID into ServiceNow and would like to validate the recommended integration pattern.
As part of our review, we have identified two approaches:
Using the Microsoft ServiceNow Gallery application in Entra ID, which provisions users via SOAP APIs.
Enabling the ServiceNow SCIM v2 plugin and configuring a Non-Gallery Enterprise Application in Entra ID to provision users via SCIM APIs.
From an architectural and long-term support perspective, we would appreciate guidance on the following:
Which approach is recommended by ServiceNow for enterprise environments?
Is the SOAP-based Gallery application considered a legacy model, or is it still strategically supported?
Are there security, performance, or scalability advantages to using SCIM over SOAP?
Are there any known limitations when using SCIM with Entra ID (Non-Gallery app configuration)?
Our objective is to adopt a future-proof and best-practice approach before moving to production.
Any insights from those who have implemented this in enterprise environments would be greatly appreciated.
Thank you in advance.
Puneet
