SCTASK Level Approval

[Milind1]

Hi All,

We have below requirement where we are integrating two ServiceNow instances using REST API for SR Module.

Catalog Item will be on Instance A and after RITM approval on Instance A, the SCTASK will be E-Bonded with Instance B. Now in Instance B approval should be triggered on SCTASK and after approval fulfillment team will work on the same.

Can we have approval on SCTASK?

If not is there any way to achieve the same requirement?

Thanks,

Milind Patil

[Dr Atul G- LNG · Accepted solution]

Hi @Milind1 

It seems like an invalid requirement. Approval should be triggered at the REQ or RITM level, not at the SC Task level. Please avoid any implementation that violates best practices or increases technical debt.

[Ankur Bawiskar]

@Milind1 

Ideally no.

Approval should be on RITM and not SC TASK

why not create approval for the RITM in instance B and once that is approved create SC Task?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Milind1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG · Accepted solution]

Hi @Milind1 

It seems like an invalid requirement. Approval should be triggered at the REQ or RITM level, not at the SC Task level. Please avoid any implementation that violates best practices or increases technical debt.