Need to Disable comment filed for Incident ,enhancement and Defect forms.

[venkatesh76]

I got the requirement that I want to disable comment(additional comment) for incidents, enhancements and Defects once they are moved to closed completed state. Please provide your suggestions, Thanks!

[Ankur Bawiskar]

@venkatesh76 

you can hide them using field level READ & WRITE ACLs and add condition as Active=false or state=closed

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@venkatesh76 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep Rajput]

@venkatesh76 You can create a field level write ACL on the comment field on the incident, enhancements and Defects table to make the comments field read only.