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3 weeks ago
When a user opens the /kb portal and selects a knowledge base from the homepage, then searches for a keyword, the search currently performs a global search across all knowledge base articles. As a result, the user must manually apply the filter for the knowledge base they initially selected.
Expected behavior: Once a user clicks a knowledge base on the homepage, the selected knowledge base filter should be automatically applied. When the user performs a search, the results should be restricted to that knowledge base without requiring the user to manually apply the filter again.
Has anyone come across this requirement before, or is there any existing functionality/configuration that supports this behavior?
Thank you in advance.
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2 weeks ago
Hello @arpitaj,
Please refer to the link's below:
https://www.bing.com/ck/a?!&&p=cddab6cd6caef7fa35eb54566a275eac56ef965f0e0c96ea77a5999eb1a5b2adJmltd...
OR
Knowledge Management FAQ - ServiceNow Community
If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.
Thanks & Regards,
Abbas Shaik