Security Constraints when viewing report with 'Group-by' filter

[Daf3]

Hi,

Currently having an issue since kingston where by a user can see 'Incidents' when grouping by 'state' in a dashboard however when they are assigned tasks rather than incidents they are shown the security constraint.

When not group filtering by state the tasks and incidents show, however when grouping by state the incidents show but tasks do not.

I have checked the ACLs and all seem ok, I am new to the ServiceNow role so I'm obviously missing something but I don't know what.

Any help would be greatly appreciated.

Thanks

[Mark Stanger]

That message always means that there's a row-level Read ACL restricting access to the records in question.  The simplest way to figure out which one is probably to click the 'System Security -> Debugging -> Debug Security Rules' module in your left nav.  With that turned on, you can go back to that dashboard widget and view it.  It might be helpful just to add that single widget to your dashboard page so that you can limit the noise in the debugger to just the item that you're seeing issues from.  The debug messages will help point you to the correct ACL that's blocking access so that you can edit it as needed. 

Here's an article that should help you with running the debugger.

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/contextual-securit...

[Daf3]

Hi Mark,

Thanks for the reply, I ran the debugger and added just the module in question to a new homepage, refreshed the page and had a few ACL failures, however none for 'read' which I assumed would be the only access needed to simply view tasks assigned to yourself?

I have tried to amend the ACL for all task types by adding roles in which users are assigned to but still seem to be getting nowhere.

[Mark Stanger]

Does this same thing happen if you just go to a regular list and try to filter and group in the same way?

[Daf3]

No, on a regular list of tasks the task assigned to me is visible.