Seeing Incident linked to Request
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10-09-2019 09:44 AM
Hello folks,
I'm testing the process for Create Request from Incident, not something we've used before. I can see the link to the RITM from the Incident but I can't see the link to the Incident from the REQ or RITM. Is there a way to see this? It would be preferable to see the link both ways. Thanks.
Trish
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Request Management

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10-09-2019 09:49 AM
Incident field is stored in parent field on sc_request table.
You can configure form layout of sc_request for to show parent field.
Regards,
Sachin
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10-09-2019 10:16 AM
Hi Sachin, this sounds very promising! Thanks, I will give that a go!
Trish
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03-04-2020 11:33 AM
Hi Sachin, it's taken me awhile to get back to this. I've added a parent field on the RITM however it requires adding the related Incident manually. Is there a way to automatically show the parent Incident that the request was created from without having to manually enter it into the Parent field? Thanks.
Trish