Seeing Incident linked to Request

Trish Mac
Mega Guru

‎10-09-2019 09:44 AM

Hello folks,

I'm testing the process for Create Request from Incident, not something we've used before.  I can see the link to the RITM from the Incident but I can't see the link to the Incident from the REQ or RITM.  Is there a way to see this?  It would be preferable to see the link both ways.  Thanks.

Trish

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎10-09-2019 09:49 AM

 

Incident field is stored in parent field on sc_request table.

You can configure form layout of sc_request for to show parent field.

 

 

Regards,

Sachin

Trish Mac
Mega Guru
In response to sachin_namjoshi

‎10-09-2019 10:16 AM

Hi Sachin, this sounds very promising!  Thanks, I will give that a go!

Trish

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Trish Mac
Mega Guru
In response to sachin_namjoshi

‎03-04-2020 11:33 AM

Hi Sachin, it's taken me awhile to get back to this.  I've added a parent field on the RITM however it requires adding the related Incident manually.  Is there a way to automatically show the parent Incident that the request was created from without having to manually enter it into the Parent field?  Thanks.

Trish

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