Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...
Hello Experts, We have around 20,000 plus locations in location table. The value may get increased in future. Our client wants to have some mechanism to get implemented in the system through which system should automatically update the time zone base...
is it possible to revert back to another states in a problem ticket? for example:if i am in a resolved or a closed state, can i go back to root cause analysis state.
I am not able to find exactly what means 'UI Message'. Kindly help to get the concept.
I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...
please provide UI Policy use cases for practice purpose and also provide interview questions on ui policy?
I've tried read only - which won't allow AD to synchronize the user details I've tried an ACL to restrict access to the sys_user table to read only and yet it still allows users to edit the user record details in view user in the SOWorkspace. The is...
I'm trying to set up a recurring scheduled task in ServiceNow, how do I do that?
I want to insert a new record to a table , with the value interchanged between two reference field Eg : Screenshot (A) In my related incident table ( embedded list in Incident form where I am adding existing incident ), once a record is inserted wi...
I'm getting started setting up Change Management and have a couple of questions (assuming a normal type change).Am I correct that the assess stage is where the business and technical sides complete their work and documentation and that the approval i...
I'm trying to use Flow Designer to send email notifications when an incident has not been updated in over 30 days. I have the flow working but it's only returning the first record and I need to return and send notification on all records that meet t...
External form passes json payload to a scripted rest api based around the OOB submitOrder(). This process works as expected. Values for requested_for and opened_by are being assigned to the REQ.I have had no issues with the code being used to gener...
Hi community members, I want to create an incident with script I was able to achieve it but I want to pick a record producer and create incident using script. is it possible to create an incident by pulling a record producer into script and create an...
Can someone please let me know how to create a interactive filter for list collector. the list collector fields are grayed out. unable to select.
Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...