Are work item routing conditions separate from assignment lookup rules? What determines where tickets are routed to? I have configured 3 different queues but all tickets seem to go to one queue. Initially set up each queue's work item routing cond...
while I am trying the below Script , I am getting a Output as below [object HTMLDivElement]. Script: function onSubmit() { //Type appropriate comment here, and begin script below var oci_nt_val; var answer; var acct_name = g_form.getV...
I am trying to create a request that has a date field, but restrict this field to only allow users to select dates that are Monday - Friday. I need this to work with UK date formats (dd-mm-yyyy). Here is what I have tried but it's not currently worki...
I have a requirement to map the all the variables data from the catalog item to description field of req, ritm and sctask forms. and short description of req, ritm, sctask is catalog item name Note : I am using flow designer. I tried by using data pi...
Hi, We are facing some issues when we are working on multiple tabs in agent workspace. We have a ui action on case table and this ui action redirects us to catalog form so when we are working on two case at same time in agent workspace and if we clic...
I want to display Name + email AFTER SELECTING the user in list collector field.I can able to see name + email as list as shown in image, but i want to display after select
I want to update the existing flow, and also want to rerun the existing request which uses the old flow with the new flow.Scenario :- I have created the flow which has condition to check assignment group as ='xxx'; and around 500 request has been imp...
Hi All, Could you please let me know how to Create incident by clicking on QR code. Thanks, Priyanka
Hello Team,I need to know how I can set an user in servicenow to a value that never locks, its because this user is implemented in a web service and when is its locked the services can not be consumed by final users. So I need to set it to that value...
Hi Team, I have one requirement to add a field which is currently available in incident form to add in problem form. That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form. Could any one please...
Hi All, I have a Business rule from where i am triggering this integartion it is in a "XYZ" scope. and my rest message is in Global scope ,v i have changed the setting to All scope This is giving me error. 400 try { requestBody = { ...
Hello Everyone, I have a requirement where I need to send the notification via mail script with all the data in the requested item. Can anyone help me in achieving this.
Is anyone auto-generating requests based on the content of an incoming email? We have a generic email address that we would like to forward to Service Now and auto-generate requests. Sounds simple enough, so I was hoping someone had already implement...
Hi guys, As we are facing the issue related to the knowledge article body is missing for some of the article in Self service portal. we are using GBP instance as we have recently upgraded to San Diego version can anyone help me where I can able to se...