If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents CI exist. while creating incident we will enter CI name ...
Hi All, Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, So now how can i add that whole group to that knowledge base mana...
Hi community, i'm working to automated tests for my business unit with ATF (Automated Test Framework) here is a scenario i tried to implement: - Impersonate one business profile -open a new form on customer service management table (sn_customerservic...
I wat to save the data into a particular formate i want to get the data and update in the file where ever i want code i have : var ritmSysId = current.sys_id; var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(ritmSy...
Hello SN Team, I really need some help with integrating Teams with Virtual Agent. I connected the virtual agent in Teams with my servicenow instance and the OAuth registry was already there so I didn't need to do that. When I look at the application...
I have the following situation: All users with a certain role can change the state of the request after it is closed.The user double-clicks on the state when the table records are listed, as shown in the image below and changes it. I would like to...
We want to restrict viewing tickets that are assigned to our legal team (by other groups in servicenow). I need the Legal team and the users who are in requested_by or opened_by fields to only be able to view their tickets. I have created a field and...
Hi, on the interactions table, I added a field to the form called "Topic" , that references the sys_cb_topic table. When there is a conversation on the virtual agent it creates the interaction incident but the topics field is not updating in real tim...
Hello Experts, I need help in below script; arr = ['sysid,'sysid']; I want to create a for loop and get each sysid to be passed in a gliderecord and add each value as part of encodeded query as well, Need help in building it
Hi, I am trying to setup two date fields which have onChange client scripts to add validation 'Needed From' has a client script which makes sure the date cannot be set in the past and is working. 'Needed until' uses the script below and should che...
When I am deleting any workflow the delete operation is not getting captured in the current update set. Does anyone know reason behind this?
Hello SN Community, I'm having an issue with the way that the bot responses are rendering in Microsoft Teams, compared to the portal and I am hoping for some direction in how to format the text so that it renders the same or at least very close. The...
hi all, On change form, we have two custom fields with choice values Yes/No, Whenever we create normal change by selecteing ' yes ' either of two custom fields , how to add new approval group to change form???
I am having 3 Icon Links(linked to catalog items) in the portal. I need to add border to these icons so that these can be differentiated.
Hello everybody, We have a field called Configuration item that references our CMDB, It does a search for the exact name, but I would like it to do a search with approximate, The same already occurs when I insert the (*) I appreciate any help.