Hello all:) I am right now preparing for the CIS ITSM. I found very often the question: Can an itil user close an incident or problem. The answer was always no, only the itil_admin can. But the description of the role in the system and the docs.ser...
Hi guys We recently modify one of our Catalog Items. We did it via update sets, moving the changes from DEV to TEST to PROD. However, I do not have the ADMIN Access to perform this move since I'm just a Junior Developer for our Team. We we're told by...
Hi All, Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).Can someone please help me with the solution.
I have a On call calendar with two schedules like Oncall Support 0500-1000 and Oncall Support 1000-2400. I can able to view these in calendar view but when I open the 'On-Call Schedule' tab I can only see 'Oncall Support 0500-1000'I was facing this i...
Hi,I am creating assessments records on the assessment instance manually on submission of a catalog.The catalog will have an attachment with the list of applications values.I will be creating records on the assessment instance table for the list of a...
Hello All, I'm trying to populate a selectbox variable based on a single line text field. As we can see in the below image, I'm trying to autopopulate dropdown choice based on a single line text field value. As you can see in the below image, but bel...
Hi, I want to add a field which is configured under related list tab to list view of table. Is there any way to add related list field to the list view of a table. @Ankur Bawiskar @Harsh Vardhan @Prateek kumar I want to show this business elapsed t...
Friends , I have created 4 fields when its submitted and closed still user can edit those field .what is the approch to make it non editable once the form moved to close state ,please help me with it Thanks
Hello ServiceNow Community - I am looking for some ideas, specifically on what you have been doing with the New Hire Onboarding. We have a great New Hire request form for hiring managers to collect information and our IT fulfillers to complete the pr...
Hi Team, I need to run a transform map to create a record using the 'run script'. There are no field maps available but still, the empty record is getting created. these empty records are not created thru 'run script'. Any Suggestion?
Hi Folks, Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets. Thanks in advance...
Hi I have seen few posts ..For label showfield message will not work in service portal. But is there any other way.1. My scenario: i have one variable with type Label in catalog item i need to show field message for that particular catalog itemCan a...
In asmt_condition, you have the option of defining Related Fields, where you can associate values from the target table being leveraged on the assessment survey to capture those values. Digging through the script includes and functionality, I didn't ...
We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...
Hi All,Could someone please help me to get the user list who all are not part of any group in snow,Thank you
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