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ACL condition is Not working

Hi all, I have create list edit ACL which should not override by admin role and the acl should be apply to the incident when state is new . The acl is overridden by  admin role and the filter condition give is not working it should be applicable to r...

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Community Alums by Community Alums  
  • 390 Views
  • 1 replies
  • 0 helpfuls

Hide Category fields from a group on Incident form

Reviewing this, I came up with the following onLoad Client script; however, it does not work for me.  Any ideas?Want to hide or remove from a group when in the Incident form some categories they will not use.  Looking at your example, I switched it t...

jbasa by Tera Contributor
  • 925 Views
  • 4 replies
  • 3 helpfuls

OnLoad Client Script g_form.setLabelOf

Hello,  I am looking to dynamically update a field label on a form based on the values in a the sys_class_name on alm_asset table using Onload Client script. as per my example below, if the sys_class_name is Kittens, I would like to update the serial...

Cobee by Tera Expert
  • 4851 Views
  • 14 replies
  • 2 helpfuls

How to Edit the existing Email Headers

Hi All,when the outbound email is triggered from snow to customers by default it shows " X-ServiceNow-Generated:true " so the system is ignoring this email. how can we edit it and add additional customization to it 'X-ServiceNowXXX-Generated:true'. T...

Issue with changing name Parent field in Change_request table

Hi all,I have a requirement to show the linked Problem on a Change_request form.I changed the Parent field in Sys Dictionary to change Column label from Parent to Problem Record. Now I can see the related problem appearing in this column.I have used ...

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Resolved! Edit Interceptor for Change Request not showing in PDI.

Hi All, I recently had to create a new PDI and I'm doing some training, trying to build new change type. I am not getting the edit interceptor field in the top right corner not sure what I am missing. I know we can create a new change request type fr...

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CJPeterson by Tera Expert
  • 1299 Views
  • 2 replies
  • 4 helpfuls

Change Review process

Hi Team, A Pop-up message has to appear to the change managers when a service attached to the change is not operational status I have created the Display BR and also client script for this. RegardsVivek 

DSV22 by Tera Contributor
  • 581 Views
  • 2 replies
  • 0 helpfuls

Remove demo data on on premise instance

Hi all,  I have a customer who wants to remove the demo data in their instance. However since it is an on-prem instance, they cannot use the remove demo data option from Hi. What would be the best way to identify and remove the demo data?

filter table field from client script

Hi All,I want to filter a reference field. I created a script include that query the table and return the filtered table.How do I use the returned data in the client script?Thanks in advanced  

Resolved! Can you create an email chain using the Email Client?

Hi, We have been asked by one of our internal teams using ServiceNow if there is a possibility that the email client can "pickup" previously sent emails on the incident record so that it continues as an email chain (ie. similar to outlook)   At the m...