Send notification when manual catalog task is closed complete

lokesh211
Tera Contributor

‎12-16-2022 07:23 AM

Hi All,

I created one catalog item it will create one catalog task by the flow.

 

When I create a manual catalog task, if it is closed complete, it should trigger a mail to a given group. 

How can I fulfill this?

 

Thanks in advance.

 

0 Helpfuls
  • 475 Views
1 REPLY 1

Oliver Stammler
Giga Guru

‎12-18-2022 11:35 PM

Hey @lokesh211 

you can simply create a notification which will be triggered for this specific item (Related field "item" from "request item) and when the state changes to closed complete:

OliverStammler_0-1671435096376.png

In this case the notification will be sent even if the flow is already done.

If you want to add your solution to the flow, you have to check for all catalog tasks and then trigger the notification using the flow designer. 
To achieve this use the following steps:

1) Look Up Records to check all catalog tasks where the request item is your RITM

2) For each item of 1

3) Wait for Condition where state is closed complete

4) Trigger notification

 

If i was able to help you or even better to solve your query then please mark my comment Helpful and/or Correct.

Thanks and best regards
Oli