Rename assignment group in AD

samirmeroua · 3 weeks ago

Good afternoon

We have bunch of assignment groups in AD ( Active directory) and we set LDAP sync.

Whenever I rename an assignment group.. in servicenow now another record/group is created, and the old group still exists. I check the transform maps.. all source and target fiels seems to be set properly..only sAmmaccount is coalesce

Any advise?

Tanushree Maiti · 3 weeks ago

Hi @samirmeroua

Check this post : https://www.servicenow.com/community/developer-forum/groups-syncing-with-active-directory/m-p/264537...

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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yashkamde · 3 weeks ago

Hello @samirmeroua ,

I would recommend always coalesce on a stable, system-generated identifier (like objectGUID) rather than a human-readable field (sAMAccountName, cn), because those can and do change. This ensures your sync process is idempotent and prevents duplicate records.

Refer this :

Advice regarding LDAP import coalesce (ObjectGUID)

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