Send SMS through twilio when high priority incident is created

[poojashah27]

Hi,

I have got a new requirement where I need to integrate our Service Now Instance with Twilio. i have already activated Notify plugin and got twilio number, now i need to find a way so that when new critical incident gets created it sends out SMS to the team. FYI half of my team is in india.

Can anyone help me with this?

Thanks

[Vignesh11]

Hi Esha,

It picks the mobile_phone number from the user record, twilio automatically identifies the country code for US numbers, for other countries the exact mobile phone number(including the country code eg: +91-9444456789 for India) of that particular user need to be there in the user record.

Of course we need to configure the valid twilio credentials in the Notify->Twilio configuration before using it, also map the twilio phone number to corresponding number group in Notify->Numbers(as Notify On Task Group).

-Vicky