Resolved! how to get the last 10 records in incident table?
Hi All, I wanted to get last 10 records in incident table through background script. Please help me out here. Thanks & Regards, sAtyA.
Forum Posts
Need to trigger 20 approval for 20 types
Hi,I need to design the flow where there is the field of choice type in which 20 choices are there so I have created approval group and added 20 member in the group, now for abc type the approval should go to Rahul and for xyz approval for Rohit, lik...
Restrct to child and parent asserts related list in account table
Hi,Asset is parent table for printer asset(child and custom table) so once I added account to in printer asset it is automatically added into the asset related list so i want to restrict to whenever i added this account to the printer asset table it ...
in my incident form when state change to "On Hold" and On hold reason "Awaiting caller" the call back date should not be more than 3 days from current date
Hi community, In my incident form when the state is changed to "ON HOLD" and on hold reason "awaiting caller", then call back date should not exceed 3 days from the current date. If the user fills in more then a three day error message should be popu...
Resolved! How to rename the "Add attachments" to somethings as "Add JSON attachment" in Maintain items on SP?
Good morning.I have a requirement. On Service Portal, under a Catalog form (maintain items), we see "Add attachments" button.I want to rename it to "Add JSON attachment" button. How can we do it?
Forward Schedule - Add more column options
Hi All I am planning on using the Forward Change Schedule to share what changes are in the pipeline. I want to be able to add more columns than the standard three showing: Change No, CI and duration. It would be good to also add assignment group for ...
Hide Worknotes updates in Service Portal
Hi Experts, On every update of worknotes in native UI, the same update is reflecting in service portal. The ask is to not show the worknotes updates in portal and keep only the additional comments there. I tried modifying existing ACL and able to h...
Change Request state change from new to cancelled
I have a defect to fix , the requirement is when the user is cancelling the change request in "New" state, the change request is moving to "Closed" state instead of "Cancelled". However, when the change is cancelled in any other state, it is moving t...
Post submitting the request, I need to hide the variable which were not selected during submission.
Hi, After submitting the request, I need to hide the variables that were not selected during submission. This should happen when the request is opened for viewing in portal, ensuring only the selected variables are visible. How can I achieve this ?...
Resolved! How to enable Insert new record for table present in related list
Hello Everyone,I have a custom table present in related list. How can I provide user to insert a record in list view ?Currently user can add record by clicking on new button and can perform in line edit by double clicking but they can see Insert a ne...
Resolved! ATF ITSM Testing - REST API and Incident Creation?
Hello all. I successfully built a REST API POST query that creates an incident in the table. I put that as a step in an ATF test and sure enough, the test step passes. *But*, if the next step is a record query step (to validate that the record was in...
Resolved! Auto complete setting can not use look up search.
Below in use case.ref_auto_completer=none The history is hidden but it does not appear when I click on the magnifying glass in the reference item.What I want to do is to prevent the history from being displayed when I select a reference item. If you ...
Can you use Response Templates on an Incident or Request outside of Agent Workspace?
Hello, I'd like to be able to make use of Response Templates on Incidents and Requests however we don't use Agent Workspace. I've gotten as far as the "Responses" button appearing on an Incident form when I've chosen the Incident table within my Res...
Create Change Request from Incident - field mapping
Hi all When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change. I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or ch...
