send survey after every 10 closed incident?
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‎01-04-2017 12:56 PM
I need to send incident survey on repeated interval of 10 incident closure. I tried setting the trigger condition based on Number ends with 0, but that's not a concrete solution. Has anyone done this before?
Help much appreciated, thanks !
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Incident Management
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‎01-05-2017 09:27 AM
No, the sys_id in this BR corresponds to that of the trigger condition. Should I try putting the sys_id of my survey instead?
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‎01-05-2017 09:41 AM
Please keep sys_id of the survey and take a look
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‎01-05-2017 09:44 AM
Nopes, didn't work..
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‎01-05-2017 09:45 AM
It stopped sending the survey emails also.
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‎01-05-2017 10:20 AM
its working for me.
One typo in script, table name has to be in ''
var lastTriggerID = this.lastSurveyTakenFor('incident','87186844d7211100158ba6859e610378'); //Table Name and Metric type.