Been looking through the article regarding the global search configurations, but cannot seem to figure this out. Using the global search on the top right of the portal, I can search for users by using the username field (i.e. their AD account name),...
want to know the difference of use Dev, Prod , Test instances as a developer?
Hi Experts, I have created new process flows entries for my Incident table: but when I access my Incident form cannot see Process Flow in the list. Based on the training video: https://www.youtube.com/watch?v=ve52RRXjAbs&t=127s it should look like...
Hello everyone, can any one help me how to use Filter i.e sys_filter table.? your reply would be appreciated.
Hello,I have a problem with the car assigning a ticket to a group, which is assigned by workload and according to the work schedule of each operator.I'm using queue manager, but this assigns me to all the operators of a group by workload but there is...
Hello, I'm new to servicenow How can I add to the incident the caller's manger approval as a first step of approval before proceeding with incident solution, and if that could be done without the need to a create a workflow since I'm trying to keep t...
Hi. We have just updated our Assignment Groups. Can someone tell me how to change the default assignment group when an incident is logged. I have been able to find this when an email is sent but cannot find how to change this when someone clicks o...
I have a workflow that will create a change request when a catalog task closes. In addition to the change request, I need for it to open a change task, propagating specific information from the change request to the change task, specifically the...
Hello There SN Gurus! I have a variable that spans multiple lines and I am trying to find an easy way to create a variable from the data. Basically I want to see if there is a way to capture everything from ^" to "$ using regex. Example: LONGDESC="...
I am trying to set the state field on the change request to be read only when the state is New (list value of -5) or Assess (list value of -4). I have tried doing it through a UI policy and then a client script; neither worked. I checked for ACLs tha...
Hi Guys, I am trying to resend an approval request email for a request raised by user to an approver. Any ways I can do this? Thanks
Hi, I want to disable Single Sign On for my servicenow application. Is there a way to do that? Thanks & Regards Mohammed Farhan
Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...
We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?
Our instance is being "moved" (for lack of a better word) from one data center to another this weekend. ServiceNow talks about 15 minutes of downtime during this maintenance window. What will customers see during this window? Will the insta...
