How to check if a catalog variable is present the RITM in workflow
Hi,In the workflow, I want to check if a particular catalog variable is present in RITM. how can I check that?Regards,Rajeev
Forum Posts
DOWNLOAD A IMAGE/FILE
I ATTACH A IMAGE TO INCIDENTAND I CREATED A BUTTON ON INCIDENT TABLE I WANT TO DOWNLOAD THAT IMAGE ATTACHED ON INCIDENT TABLE WHEN I CLICK "DOWNLOAD" BUTTON.How??
is there any separate process to resolve P1,P2,P3,P4 according to their priority??
is there any separate process to resolve P1,P2,P3,P4 according to their priority??
Resolved! How to Display fields on basis of catalog task
In my workflow, there are around 20 catalog tasks and there are 100 fields all together. I need to display selective fields on the basis of catalog task e.g. task 1 show 5 fields and hide others, task 2 show 10 fields and hide others and like wise.Ho...
Business Rule to avoid Duplicate entries
Hi All,Below is the BR i have written to avoid duplicate entries in a table(related-list).I am going wrong in the code can anyone guide me on thisBefore - Insert/UpdateCODE:(function executeRule(current, previous /*null when async*/) {try{// Add your...
Resolved! workflow scratchpad ???
The scratchpad in workflow is a space in the workflow context to store and share string based variables (as name:value pairs) between instances of activities within an executing instance of a workflow.As Per the definition..i don't know how i can mov...
Resolved! Post Method Error
Hello Everone,I want to create a record using Scripted Rest Api.Here is my code:(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {var gr=new GlideRecord('sn_customerservice_case');gr.initialize();gr.description="Testing goi...
Resolved! Logged in User is same as Created for Write ACL
I am writing the write ACL.1) user with a specific role - Completed2) Check if the logged in User is same as created by - Need the condition. Please assist.ThanksShan
Standard Change Catalog - How to create change tasks from proposal?
Hello all,We are planning to implement the Standard Change Catalog in our Helsinki instance and I'm looking for some ideas/suggestions on how to allow users to create templates for change tasks within the change proposal. Our organization has very sp...
Resolved! MID Server reported error: com.microsoft.sqlserver.jdbc.SQLServerException: Incorrect syntax near the keyword 'WHERE'.
Hello. I get the above error when trying to run the query below. I don't understand the message because there is no "Where" in the query. The original query is in black below, and it runs fine without my red adjustments:SELECT v_GS_COMPUTER_SYS...
Resolved! what is SLA template??
sla template?
Windows WMI Discovery Probe
I'm looking to discover windows server through WMI access, and I have googled to get most out of it, even though I lack some data from the discovery viz., File System, Disk space Info, netstat.I gave WMI Security access at Root level for the user and...
Change Request back to draft
Does anyone allow users to send Change Request back to draft at will? So, rather than sending it back to Draft only based on a rejection, allow a user to click a 'reset' button or somehow manually send it back to Draft?
Resolved! REST API: Updating Change Request State or Title
Hi all,I've run into something that might be a bug, but I'd like some feedback from the community. My instance is about 20 months old; we started on Eureka, upgraded to Fuji and now we are on Geneva Patch 5.I'm working on the Change Request table thr...
Trigger a notification when a variable is updated
Out of the box Service-Now does not have a notification generated when someone updates a variable in a request item. Our technicians have requested that I look into adding this functionality into our instance as we have many workflows where we hold...
