Resolved! How to get the Work Notes field to show on RITM and not the Work Notes checkbox
Hello all,Does anyone know how I can get the Work Notes field to show on RITM and not the Work Notes checkbox?Thanks!Mike
Forum Posts
How to make a true/false (boolean) field mandatory?
Hi everyone Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...
Risk Assessment responses aren't always showing in Change Request related list
We are having an issue whereby the RA responses don't appear within the Change Request related list. I have found that the problematic RA's are the one's that don't have a 'completed by', 'completed date', or 'instance' within the task_assessment tab...
Tagging multiple Configuration Item on a Change Request
We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...
Get Total in stack bar chart
I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...
Business rule in mobile
Hi,My business rule script in approval table is working only on desktop and it is not working in mobile....Does business rule run on mobile? If so then how to select both mobile and desktop options?
CI relationships multilevel downstream in a list
Suppose we have a CI XIts parents are P,Q and children are Y,ZNow Y has children C and D and Z has children E and F.I have to get all child CI's ( Y,Z,C,D,E, F) in a single list.I am using the code (sample)var childlist = [] ;var prel = new GlideReco...
Where are workflow stages stored?
When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?
Resolved! Removing Signature from Service Now emails
Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...
Adding New States for Catalog Tasks
Hello ServiceNow Community, I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...
Resolved! Set Field Mandatory When Closing Incident Task w/ UI Action
Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped. When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...
Resolved! I am unable to insert user role in update set.
Hello experts,I have one role and one user, whenever i am going to assign user to particular role then it's not being capture in my current update set.can anyone please suggest what can i do in this case ?ThanksNihar
Resolved! How to parse/get the XML response in rest webservice
Hi All,We are doing Service Now integration with Remedyforce and SessionId generated from RestMassage with XML response.We are tried to parse the Rest XML response in Business Rule but unable to parse data.i am using below codetry {var r = new sn_ws....
How to remove the delegates from the delegates table who are inactive/terminated??
Hi,There are users who are assigned as delegates to some directors,But those users are already terminated or inactive in the system.How can we delete them from the delegates table??kindly help on the same.thanks
RFC vs. Change Request
Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...
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