Where do we get the search history
Hi, Where do we get the search history of all users. Users search the Items in the Catalog. Is there any table where all those catalog search history stored. Thanks
Forum Posts
Build a URL to dynamically pass user variables to a catalog item
Evening! Looking for some help and guidance on building a URL that can dynamically pull and pass User variable information to a catalog item. Currently I have a notification on the Sys_User table that fires when a record is inserted. This notificati...
Resolved! Blackout windows in change
We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict...
Resolved! setLimit() is not working
Hi All, Please find the below script.I want to clear 'assigned to' field from 20k records,for that I need a script that will take 500 or 1000 records at a time .I have Used the function setLimit , but when running the script it is clearing the value ...
Populate "Requested for" and "Opened for" on REQUEST and RITM
Hi, Pretty basic and straightforward question - how do we populate "Requested for" field on REQUEST and "Opened for" field on REQUESTED ITEM (RITM) when a catalog item is submitted by and end user. I've seen business rule approaches but this shouldn'...
Duplication of Additional Comments
Hi All, I have written 2 Business Rules for copying comments from Case to Incident and from Incident to Case respectively. However, Comments get copied from Case to Incident but when i post a comment in Incident, same comment is displayed twice. Bus...
Catalog item variable shows as undefined in Service Portal My Requested Item
Good day everyone. I have a catalog item where I added a variable of type Select Box. The values are determined via the catalog client script. But basically I am setting the values for it using the following: g_form.addOption('u_preapproved_roles', ...
Request and Requested Item SLA Setup
Has anyone setup SLA's for Service Catalog request or Requested Item from a Catalog Request? I have setup SLA's for Incidents and tasks which are functioning. Doing the same setup for request or requested item does not generate an SLA. What am I miss...
Resolved! Adding a new field to all Assets
Hello, I would like to add a new choice field called " Risk Management" to all the assets. Is there a quick way to do that or should I go one by one on each asset tab such as Business Services, Servers, Computers etc.? Thank you. Elif
How to filter out the users list who has HR profile, field referencing the user table using reference qualifier?
Using a reference qualifier, I want to filter out the users who does not have a HR Profile present. the field of the catalog item references the User table.
Resolved! How to pull the job title based on entry on a user lookup field?
Hi Community, I'm looking for a way to auto-populate the Job Title and Initials (user_id) when the selection of the "employee transferring" is completed. All the information is contain in the user record already i just need a way of it pulling the in...
Resolved! Load CSV file with specific header row number
Hello All, I want to load CSV file data with specifying row number for header row. while loading the same with "load data" module, he data is loading as expected. here i gave row number as 5 as my Header is present at row 5 only. but if i manually at...
Resolved! how to add CC and Bcc in Email?
how to add CC and Bcc in Email?
Resolved! OnLoad Client script order
If there are multiple onLoad client script how to control which will execute first?
How to report all incidents that had an outage record end time in the last 24hrs.
Since much of our environment is outsourced, we actually get service restoration times reported back to us by vendors hours after service is actually restored. Especially where the service was in a country where it was off hours for the local offic...
