Hi, Can anyone help me to understand how 'escalation' field on incident (OOB field) get updated. we dont want to make any changes to escalation field but just want to confirm if this is still used by SLA or not. We are on London release and use OOB ...
Hi - relatively new to Service Now development - have been asked to create a catalog item that contains multiple checkboxes that would allow the requester to choose from various types of IT equipment (e.g. monitor, mouse, keyboard etc). The request...
How to get the Service now instance Time Zone that is defined in system property using background script?????????
I have created custom change table and extended it from Change_Request table. There is a field as 'Configuration Item' where one needs to select CI. I need to select multiple CI at the time of creating change. Is there any way that I can achieve thi...
Looking to report on First time fix, however all incoming incidents are raised and automatically assigned to a group which our Global Service Desk then pick up calls from so the out of the box reporting doesn't seem to be working. Anyone got any tips...
Hi All, Can anyone please help to grey out past dates for Date type variable on Portal and Classic view. Please suggest ASAP. Thanks, Rekha Tiwari
If applicable, how are you addressing Payment Card Industry (PCI) compliance using Service-now hosted solution?
I have the following use case: On the change_task form, the close_notes will be mandatory OnSubmit -- IF -- the business_service field on the parent change_request STARTSWITH SAP(space). I was going to do this as a UI Policy, but there is no way to...
What is the use of applies on requested item, applies on catalog task, applies on catalog view in catalog client script. Please explain with example.
Hi, Expert. My customer wants change type of Additional Comments from "Journal Input" to "HTML" (like WYSIWYG) in incident form. Is it possible?After my confirmation, I found following link. but this link doesn't work. it forwards to ServiceNow Docs ...
Created a few Integer Fields, Assigned them a Max Length of 4 . But It still accepts more than 4 . How do I fix this ? Thanks
Hi Experts, Good Day! Could someone please let me know what is the difference between g_form and g_sc_form? Best Regards, Navin
We are rolling out ServiceNow and are using a business and IT Service structure. There is a category field but it is very generic (unable to connect, receive error message).The problem I have is I think of IT service are too generic so I can do not h...
We are in the process of revamping our portal homepage and we would like to include the My Request Widget. When we attempt to add it, the widget looks like this. Has anyone ran across anything simliar?
Hello SN Comm,I had a question that I am not able to find any good research on.Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we sho...