Send Updated fields in the payload

[Vamshi_ch123]

Hi @Sandeep Rajput 

I am currently trying to send the updated fields to a third-party application. However, when I update any field using a business rule, I notice that all values, except the updated one, appear as null. Similarly, the same issue occurs, and the corresponding fields become blank in the third-party application.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    gs.info("Check Exe @@@");



    var restMessage = new sn_ws.RESTMessageV2('SS', 'Update Ticket');

    restMessage.setStringParameterNoEscape('id', current.u_ticked_id);

    restMessage.setStringParameterNoEscape('token', 'wjsjjjjjjjjjjjjjjjjjjjj');



    if (current.u_environment) {

        restMessage.setStringParameterNoEscape('environment', current.u_environment);

    }



    if (current.state) {

        restMessage.setStringParameterNoEscape('status', current.state);

    }



    if (current.category) {

        restMessage.setStringParameterNoEscape('state', current.category);

    }



    if (current.sys_updated_by == current.u_pst_assignee.user_name || current.sys_updated_by == current.assigned_to.user_name) {

        restMessage.setStringParameterNoEscape('note', current.comments);

    }



    var requestBody = restMessage.getRequestBody();

    gs.info("Request Payload sent to third party: " + requestBody);



    gs.info('Check Exe here@@@');



    var response = restMessage.execute();

    var responseBody = response.getBody();

    var httpStatus = response.getStatusCode();

   

    current.work_notes = responseBody;

    gs.log("Check Exe @@@ Resp " + responseBody);



    if (httpStatus === 200) {

        // Proceed with processing the response

        var responseJSON = responseBody.substring(10, responseBody.length - 1);

        var parsedJSON = JSON.parse(responseJSON);



        var targetIncidentNumber = parsedJSON['number'];

        var targetIncidentSysId = parsedJSON['sys_id'];

        var targetNumber = parsedJSON['u_ticked_id'];

        var env = parsedJSON['u_environment'];

        var notes = parsedJSON['comments'];



        var logString = 'Check Exe @@@ Target Incident Number - ' + targetIncidentNumber +

                        '\nTarget Incident Sys ID - ' + targetIncidentSysId +

                        '\nTarget Incident ID - ' + targetNumber +

                        '\nEnvironment - ' + env +

                        '\nNotes - ' + notes;



        gs.log(logString, 'BR- Test');

    } else {

        gs.error("Check Exe @@@ Error: HTTP Status " + httpStatus);

    }



})(current, previous);

for ex : when I change the environment all other values are getting blank

custom_fields":[{"id":"description","value":null},{"id":"waiting_for_reason","value":null},{"id":"severity","value":"low"},{"id":"environment","value":"staging"},{"id":"state","value":"1"},{"id":"status","value":null},{"id":"note","value":null} 

Thank you

[Sandeep Rajput]

@Vamshi_ch123 Please update your business rule as follows and check if the following script works for you.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    gs.info("Check Exe @@@");



    var restMessage = new sn_ws.RESTMessageV2('SS', 'Update Ticket');

    restMessage.setStringParameterNoEscape('id', current.u_ticked_id+'');

    restMessage.setStringParameterNoEscape('token', 'wjsjjjjjjjjjjjjjjjjjjjj');



    if (current.u_environment) {

        restMessage.setStringParameterNoEscape('environment', current.u_environment+'');

    }



    if (current.state) {

        restMessage.setStringParameterNoEscape('status', current.state+'');

    }



    if (current.category) {

        restMessage.setStringParameterNoEscape('state', current.category+'');

    }



    if (current.sys_updated_by == current.u_pst_assignee.user_name || current.sys_updated_by == current.assigned_to.user_name) {

        restMessage.setStringParameterNoEscape('note', current.comments+'');

    }



    var requestBody = restMessage.getRequestBody();

    gs.info("Request Payload sent to third party: " + requestBody);



    gs.info('Check Exe here@@@');



    var response = restMessage.execute();

    var responseBody = response.getBody();

    var httpStatus = response.getStatusCode();

   

    current.work_notes = responseBody;

    gs.log("Check Exe @@@ Resp " + responseBody);



    if (httpStatus === 200) {

        // Proceed with processing the response

        var responseJSON = responseBody.substring(10, responseBody.length - 1);

        var parsedJSON = JSON.parse(responseJSON);



        var targetIncidentNumber = parsedJSON['number'];

        var targetIncidentSysId = parsedJSON['sys_id'];

        var targetNumber = parsedJSON['u_ticked_id'];

        var env = parsedJSON['u_environment'];

        var notes = parsedJSON['comments'];



        var logString = 'Check Exe @@@ Target Incident Number - ' + targetIncidentNumber +

                        '\nTarget Incident Sys ID - ' + targetIncidentSysId +

                        '\nTarget Incident ID - ' + targetNumber +

                        '\nEnvironment - ' + env +

                        '\nNotes - ' + notes;



        gs.log(logString, 'BR- Test');

    } else {

        gs.error("Check Exe @@@ Error: HTTP Status " + httpStatus);

    }



})(current, previous);

Hope this helps.

[Vamshi_ch123]

Hi @Sandeep Rajput,

The current solution is functional; however, when updating other fields, the note value remains blank in the response body. Despite successfully passing comments added by the assigned_to person to the third-party "note" string field, only this field returns a null output, while other fields are being updated.

After updating comments:

{"id":"environment","value":"production"},{"id":"state","value":"3"},{"id":"status","value":"10"},{"id":"assign_to","value":false},{"id":"note","value":"Test Comment"}

After Updating state or any other fields

{"id":"environment","value":"production"},{"id":"state","value":"2"},{"id":"status","value":"10"},{"id":"assign_to","value":false},{"id":"note","value":null}

Thank you

[Sandeep Rajput]

@Vamshi_ch123 Could you please share what values you are seeing while printing the request and response body in logs?

[Vamshi_ch123]

Hi, @Sandeep Rajput ,

When I update the state/any field this is the payload I can see in the logs

Request Payload sent to third party: {"id": "undefined","token": "wwwwwwwwwwww","environment": "production","status": "10","state": "1","note": ""}

When I update the comments

Request Payload sent to third party: {"id": "undefined","token": "wwwwwwwwwwww","environment": "production","status": "10","state": "1","note": "test comment"}

Thank you