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Knowledge Article versioning to be enabled

Sakshi Lambat
Tera Contributor

‎12-18-2023 02:31 AM

As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.

Acceptance Criteria

Given I am a knowledge author, when I edit a knowledge article, then I can edit a draft of the article without affecting the currently published version, I can submit a new version for publishing, and I can revert to a previous version of the article.

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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-18-2023 02:35 AM

Hi @Sakshi Lambat 

 

SN stores the version in Kb_version table.

 

LearnNGrowAtul_0-1702895708801.png

 

 

But I doubt that we have OOTB available to select which version a user / author can go back.

 

Could you please provide more details please.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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