Sending multiple email notifications to multiple users simultaneously

[GanamanthuV]

How can we send multiple email notifications to multiple users simultaneously when we log one record?

[GlideFather]

Hi @GanamanthuV,

you will need to explain better the requirements.

Notifications might be triggered per conditions, and each of these might have different audience:

• incident is created,
  • sent to the caller,
• incident is commented by caller
  • sent to the assignee to know about it,
  • optionally sent to caller as confirmation that comment added successfully.
• approval is requested,
• case was closed,
• ...

Another options is to trigger notification by firing an event which can be called from a script - a (work)flow, business rule, scheduled job, ...

So it depends on what notifications you want to send and to whom. Your description is too vague.

[Ankur Bawiskar]

@GanamanthuV 

But why?

Doesn't sound like a valid business requirement.