Sending SMS to ststic users when a P1 incident created

[ashokbodaga]

Hi ,

I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users.

I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile number only. I need to specify 5 static users mobile numbers in TO filed. How can I achieve this.

Thank you.

[Dr Atul G- LNG]

Hi @ashokbodaga 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

https://www.servicenow.com/community/itsm-forum/how-to-send-sms-in-servicenow/td-p/473443

[ashokbodaga]

Hi Atul,

Could you please confirm this was not possible using Twilio because customer ask like doing the same using Twilio 

[Dr Atul G- LNG]

Hi @ashokbodaga 

My understanding says no, it is not possible, but I would still suggest checking with the Twilio team once before you conclude this.