Sending SMS to ststic users when a P1 incident created

ashokbodaga
Tera Contributor

‎04-13-2025 02:52 AM

Hi ,

 

I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users.

 

I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile number only. I need to specify 5 static users mobile numbers in TO filed. How can I achieve this.

 

Thank you.

0 Helpfuls
  • 467 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-13-2025 04:26 PM

Hi @ashokbodaga 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

https://www.servicenow.com/community/itsm-forum/how-to-send-sms-in-servicenow/td-p/473443

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ashokbodaga
Tera Contributor
In response to Dr Atul G- LNG

‎04-14-2025 01:18 AM

Hi Atul,

Could you please confirm this was not possible using Twilio because customer ask like doing the same using Twilio 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ashokbodaga

‎04-14-2025 06:54 AM

Hi @ashokbodaga 

My understanding says no, it is not possible, but I would still suggest checking with the Twilio team once before you conclude this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************