Flow designer's trigger is not working once the record is created in the table

ayushinag
ServiceNow Employee
ServiceNow Employee

Hello ,
I am trying to work in flow designer where I have set a trigger condition as shown below :

ayushinag_0-1744621756241.png

when I am testing the flow it is working correctly but on activating the flow the trigger condition is not getting triggered.
The table being called here in the trigger has no BR but access role of snc_internal.
Can someone please help me with the same.
Thank you

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@ayushinag 

did you set the Flow to configure as "Run as System User"?

Set it with that value and then test again

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur , 
yes I did ran it as "Run as System user" still its not working

@ayushinag 

Did you try creating a fresh flow and then activate it and see?

how are you testing it? are you creating records via script or manually in that table or via some API?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 
I am using a scripted rest api which calls a subflow to create a record in the table.
(I am able to create a record but trigger is not working)