Server Response Time

[antonymirza]

Accessing "My Groups Work" module under Service Desk is taking very long to display result. I have investigated and observed that server response time is too high (~30,000 ms).

Only one user is facing this trouble while others with the same role and capabilities can easily work.

How to analyse this server time and see where and why it is getting stuck?

[march]

Since the issue seems to happen with only one specific user, i would do the following:
- How many records are configured to be displayed in user record
- Compare what column are shown in the user profile compared to other user not enountering the issue
- Compare group membership / role allocation between this users and other users don't encountering the profile

What kind of test have you already done?

[antonymirza]

I have already tested the following:
- Number of records on average 15 to 20 only.
- Compared column list for both user's and it's list that includes Number, Short description, state, priority, Assigned to etc.
- Same number of roles and groups allocated to both users.
- HTTP settings for compressed data in Internet Explorer as it might varies user to user but this is also ok
- Caching properties under security in Internet Explorer is also fine

If I check the Transaction logs of that particular time the module is accessed, can see the higher server time (ms) for this transaction but not getting a way to analyse/break into this high server time.

This is what I have done so far...

[antonymirza]

I am not getting any clue in this case. Two users, with same profile (roles and groups) and one of them is facing is long awaiting time while accessing "My Groups work" module.

The only thing, I am able to identify is that server time (affected user: 27165ms, Normal user: 670ms). Just wondering and unable to figure out why server time varies so much while running the same query in this case.

Has anybody come across similar issue before?

Experts, please check and share your input.

Hope to hear from you!

[antonymirza]

We tried changing the sorting order from Number to some other field and issue is resolved.