Service Bridge

[Vinay49]

Hi,

We have two instances. one is for CSM(instance A) & other is for ITSM(instance B).  
Now the requirement is When a case is created & assigned  to specific "XXX" group, the incident should be created in other instance(ITSM).
IS it possible through Service bridge?

Note: I have installed "SB for provider" plugin in CSM instance(A). And "SB for Consumer" plugin in ITSM instance(B)

Thanks in advance

[SrdanMatijevic]

Yes, this is possible and quite straightforward.

Check this learning course in NowLearning.

[Vinay49]

Hi @SRDan ,

Can you please share the steps in high level. to get this.

Thanks in advance

[SrdanMatijevic · Accepted solution]

Hi,

You have steps described here for provider and here for consumers.

Ignore the part for the remote choice and catalog item sync as you don't need it.  

[SrdanMatijevic]

And there is a fourth article adding more details for the consumer side