Registration process of MFA

[Puneet Hegde1]

Hi Everyone,

I'm working on setting up MFA and encountering an issue. Currently, during the initial registration for MFA, the system shows both biometric registration and the option to register with an authenticator app, even if the user hasn't authenticated with the app yet.

Here are my requirements:

1. During the initial authentication, users should only be able to register with the authenticator app, and the biometric option should be hidden.
2. On their second login, users should be given the option to register for biometrics.

Does anyone know how I can configure this?

Thanks in advance! Puneet

@Servicenow @itsm