Service Catalog Approval workflow "not yet requested"

daved999
Tera Contributor

‎07-24-2019 03:18 AM

Hi Everyone,

We have just attempted to restart using the Service Catalog which was developed several versions ago and it appears we now have an issue where a new SC request is not getting past the first approval step.

find_real_file.png

find_real_file.png

I have confirmed that the approval engine is turned off for request (sc_request) and I have verified the workflow is published.  The nominated cost centre manager (or "approver"?) listed in the catalog request never receives the corresponding sc request in their my approvals queue.

Here is the start of the workflow:

find_real_file.png

 

I have checked that all the catalog items are active and are pointing to the above workflow.  I don't have any scripting knowledge and really don't know where to go from here, so any suggestions would be greatly appreciated.  At this stage I'm thinking of deleting the workflow and starting from scratch.  Will any of this get easier in Madrid or New York?

Regards,

Dave

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AbhishekGardade
Giga Sage

‎07-24-2019 03:26 AM

Hello Daved,

You can add SetValue activity before approval - user activity 

In SetValue activity - Add approval Is Requested

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade
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daved999
Tera Contributor
In response to AbhishekGardade

‎07-25-2019 08:44 PM

Hi Abhishek,

Are you referring to adding an "approval action" before the current "approval - user" element in the workflow?

Regards,

Dave

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AbhishekGardade
Giga Sage
In response to daved999

‎07-25-2019 09:59 PM

Hello Dave,

Check out this activity. you need to set the values first in Set Values activity as I did in below. Then you need to add this activity aftere Begin activity.

find_real_file.png

Hope that helps now.

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade
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DirkRedeker
Mega Sage

‎07-24-2019 03:46 AM

Hi

Is there any Script in the first "Approval - User" Workflow Actiivty? If not, it is not obvious, why the Approval Records are NOT in the Requested State? Does the Workflow contain any "Generate" Activity?

Maybe, you are looking at wrong records for approval?!?

Are you sure, the workflow, you showed is really fired? Did you check the Workflow COntext for NEW Requests?

DO they show YOUR workflow running?

Can you send a picture of that?

Interesting....

Let me know.

 

BR

DIrk