What is the difference between the .do and .form
What is the difference between the .do and .form
Forum Posts
Resolved! Need to populate the manager field based on the logged in user
Hello All, Like I have a field called manager and which is referring to sys_user table so, when user login to the system and try to create the request in portal the manager field should autopopulate the logged in user manager and it should a have sel...
Resolved! Make fields read-only on RITM based on 1 task closure in sc_Task
Hi All, I need to make few fields read-only on RITM based on 1 sc_task closure. There are totally 5 tasks, but I want to make the fields read-only after 2nd task. Kindly suggest the way to proceed I only have short description name unique for all th...
How to make the Short Desc and Description fields editable for a certain standard change template.
Hello, everyone. I want to make the 'Short Description' and 'Description' fields editable for a certain standard change template.I checked the 'Mark standard change fields readonly' client script and Script include, but I'm not sure where to make cha...
Export Definition dot walked fields not visible
I am trying to create a new export definition, but am having trouble accessing dot walked fields I need. We have the following table reference relationship: [task_ci] references-> [task] (and [incident] extends [task]) I need to access the dot-walk...
Content Management - Static Content needs to be translated
I have a simple page with a widget that is displayed when a user submits a record producer form. The text is static and just say's "thank you for your submission". I need this to get translated based on the users default language. I have no idea w...
Error: Transaction has been cancelled while running fix script
When I am running the fix script for around 25000 records for removing the user id from user table. But after updating 200 records. The pop up message came: "the transaction has been cancelled. Unable to download the data from server" Please help me ...
When a live agent broadcast it message using VA to MS Teams it still uses ChatBot Avatar on MS Teams
Hello All,We have recently integrated Virtual agent ChatBot integrated with MS Team. When a Live agent using workspace respond to the MS Teams chat conversation, the live agent conversation is using the Chat Bot Avatar. Not sure which configuration o...
Last Scanned Date on Software Discovery
Hello Community,Hoping you can help me out here. The "Last Scanned Date" field in our software installations inventory (Software Asset --> Software Installations) is not populating for items found during discovery. I wanted to leverage this field...
Dashboard Message : You do not have access to any dashboards. For more information, contact Admin
Hi All, I want modify the message displaying on the dashboard. refer below screenshot and i want to replace the text "you can request from Mannam Praveen Kumar to "KB Article Link" . how we can achieve this..? Thanks & Regards Mannam Praveen Kuma...
Workspace - List View option restriction.
Hello All,We have a query regarding the CSM/FSM Configurable Workspace List. We want the options for the Customer category to display only for Admins: In the List Applicabilities, we attempted to edit the following OOTB option. We changed the role to...
Resolved! Related List
Hello Everyone,Can You Please Help me out with this, I want to create a rule where a user can't update the Form if there are No records created/attached in a related list.Or we can say if the related list is empty current record can't be updated. Any...
Customize price field value on sc_request table
Hello Community, I have a catalog item, where once submitted, based on the selected variables price on the ritm form gets updated. Another catalog item is added to cart and submitted within the workflow, which creates another ritm and attached to the...
after I changed some text, portal widget no longer appears in option summary in service portal
I know that labels and rich text labels don't appear in option summaries in the service portal so I added a custom variable and linked it to a widget with the HTML for the text. It appears in rich text on the request form and in plain text on the opt...
Access to attachments
Good morning! We have a couple of catalog items that require attachments. We have included a link to these attachments in some email notifications via mail script. One of the new scenarios I have created sends this email to users that aren't licensed...
