Hi, when a customer comments on ESC, the case will reopen as ready. However, the case does not appear on the HR advisors 'assigned to me' due to filtering I believe (it looks at active records), but when removing the ''active'' filter I can find t...
I would to made by the comment by the system instead of logged in user var vk = gs.getUserDisplayName(); gs.addInfoMessage(vk); var gh = new GlideRecord('sc_req_item'); gh.addEncodedQuery("cat_item=060f3afa3731300054b6a3549dbe5d3e") gh.query(); whil...
To automatically populate comments from Request Item Table to Request Task Table and vice versa , when ever comments are updated for this I written Two Before BR in RITM and Catalog Task table .but im getting duplicate comments also(one comment repe...
HelloA small query, if any one has see this on there environment happened any time We have a Query BR to restrict some Incident. When we moved this Production and this start updating some one ticket., lost if incident where were old got reopened Has ...
Hi All, I have a field which is mandatory so as it should be but issue is that this field is with no value but field is no longer mandatory (no red)... what can be a reason? Thanks in advance for help!
When we open a case in the agent workspace there are SLA definitions which are getting shown in the SLA widget (in the form of Component) Please refer below image.We want to hide one of the SLA definition from that SLA widget shown in below image. Th...
Hi,I have created a conditional Scheduled Report to generate the report in every 3 months on every 1st day of the 3rd month.Now the requirement is to show the months dynamically for which the report is generated in every 3 months on the Scheduled Rep...
I have one requirement, I need to visible retired kb articles on service portal, How to do it?
Hi,In service now imp_user[import set table] contain some entry(record) whenever we load data inside this table, I want to know where I can check the log details and which user or scheduler is responsible for deleting the record in this table.Also pl...
Hi All, I am new to workflows and I have a very basic workflow question. We have a catalog item which has an associated custom workflow. There were 3 catalog task activties which gets generated when catalog item is submitted by end user.Now the requi...
Hello, I'm new to ServiceNow and I was told that ITSM is typically not for use by non-authenticated users. Hence the primary existence of CSM. However, I see there is the ability OOB for non-authenticated users to created incidents through email/inb...
Hi Team,We have a requirement to edit variables in additional details section in portal after request submission..by default these fields are readonly and I have tried onload client script as well but it is not working.Can anyone help me on thisThank...
Hi , --> Create Field "Point of Failure" Drop down 1.Internal to Core Network 2. External before 3. External at or after if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External...
I belatedly realised that using UI Policy to make a field mandatory for particular assignment groups doesn't really work until the form is saved as there is no On Change option. I have been trying to locate knowledge articles that will allow me to bo...
Hi All, I have a requirement to restrict the users from creating a change task for a change request when change request state is one of scheduled, implemented, review. What I have Done:1) I restrict the NEW Button on change task related list using Li...
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