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Importing data to the table with Document ID field

Hi Everyone,  I'm trying to import data using excel to Evidence Collection details table. For this, I have created a import set table and also transform map. One of the fields on Evidence Collection details table is document Id field like below.I hav...

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Nagashree5 by Tera Contributor
  • 895 Views
  • 1 replies
  • 0 helpfuls

Resolved! Update Related List In Corresponding Record (User / Department)

I have a requirement to update the User Related List in Department (cmn_department) with a value which is set in the User Record and vice versa. 1) When I populate the Department (reference to cmn_department) record in the User Form it should update ...

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Fix script to insert record according to condition

Hi All, I want to write a fix script to insert new records using existing values.I have a table:- u_test inside that there are 4 attributes: - PatchingStartEndWeek (reference field)Sat 01:00 -4:0014:00:0018:00:00first weekFri 02:00 -5:0015:00:0016:00...

Priya75 by Tera Contributor
  • 1189 Views
  • 5 replies
  • 0 helpfuls

Copy attachment from record producer variable to record is not working

I am trying to copy an attachment from variable in record producer to record with the below BR, but its not workingI am using Async insert BR on the table (x_as_request) in scoped app.In line number 5, im getting 'x_as_request' table in the log.  In ...

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Renu9 by Tera Contributor
  • 1914 Views
  • 10 replies
  • 0 helpfuls

Service Request Escalation Process Needed

Hi All,I am in need of implementing a escalation process within service requests.  I'm looking for ideas on how you all implemented this within ServiceNow?Example Steps to the process1.  Requestor/Service Delivery wants to escalate a requests2.  Enga...

Resolved! Users unable to see Dashboard

Hello SN Community! I have a non-itil user that I am trying to grant access to see a Project Dashboard.  However, they keep getting the following message: I have created a role for this user that is granted share access to the Dashboard (and all the ...

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Maria20 by Tera Guru
  • 4813 Views
  • 15 replies
  • 1 helpfuls

Execution Plan Tasks - how to set up 'task type'?

Hi All,I am currently working on the execution plan tasks for the change request table(Parent Table) & change task(task table).The task was created successfully in the change record. the only issue was the task that was created, it was created with '...

AakankshaSK by Tera Contributor
  • 2054 Views
  • 4 replies
  • 1 helpfuls

How to add Rich Text in additional Comments?

Hello All, I want to show additional comments to user in tabular format. However when i post the request through SOAP UI, the HTML tags are being shown instead of the rich text. Can anybody please inform like is there any settings which i need to do ...

kanika11 by Kilo Contributor
  • 7440 Views
  • 3 replies
  • 0 helpfuls

Embedding Survey in an Email Notfication

Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...