How to synchronise problem tickets to its major problem
Is it a good idea to synchronise Parent problem to its child Problem similar to incident management? If yes, how and what are the risk involved?
Forum Posts
Update the dialog box variables
Hi All, On a control form, when clicked on New in the the Evidence Related list, the below dialog box appears. Here, the request reason dropdown needs to be updated. Can anyone please guide where to find code written on this. Thank you in Advance.
Resolved! Should I use AND or Or for Wait condition? Workflow stuck in waiting when fields aren't emtpy.
I created a flow and it seems to be stuck in waiting after my conditions are met, and I just need a second eye. I have attached a copy of the condition, which I am expecting it to continue running after it has been met. Is there a way I can troubles...
Resolved! Attachment mandatory for particular field
Hi All,I have a field called Attachment, In that I have 3 choices i.e Test1 Test2 and Test3if I select Test1 and Test2, Error message should display attachemt is manadatoryif I select Test3it should not give any errorNote: Only for Test1 and Test2 on...
Resolved! how to auto populate email id in catalogue form at on load form
how to auto populate email address in catalogue form. on load form please help me on this.
Email and requested by Autopopulate on catalog item
Hi Experts, I am working on one catalog item, in that 1. Requested By 2. Requested For Email address these are two variables, for these type is reference and reference table is sys_user . 1. Requested By for this I am using default value --- java...
getSCAttachmentCount(); function is not working
Hi, We have an 'on submit' client script for making the attachment mandatory in portal. Even after adding attachment also, the alert is showing like 'Please attach attachements'.Can anyone help me? We have used the below script function onSubmit() {...
Adding Attachments to Target Record and Target Email
When receiving an email, I'm looking for a way to add the attachments to the Target Record and Target Email. When I navigate to Email Client > Email Client Configuration, then to the Attachment Handling tab, it has an option for Attachment Send Actio...
Allow someone other than CAB manager to approve/ reject change request in CAB Workbench
Hello, I am trying to figure out how to allow someone else other than the CAB manager to approve/reject changes in the CAB workbench portal. The user does NOT need to host the meeting. But should have the approve/reject button the cab manager has. Is...
Primarily health check up of servicenow
Hi Experts, what all can be done for Primarily health checkup of ServiceNow .
Agent Chat Group and awa_agent role
Hello, We are using the Washington DC release in our Dev instance. Can someone please explain what the Agent Chat group is required for and what the awa_agent role is required for? From what I can when I assign users the awa_agen role the Inbox icon ...
Version of Knowledge article
As part of my requirement, I need to change the knowledge base of few published knowledge articles. So I created an fix script to update the knowledge base. After running the fix script, articles got updated with expected knowledge base. But the vers...
Creating DL
How to create a new DL for a group?
Resolved! how to populate the condition field in the filter using scripting?
Hi all,my third party is providing me the list of application services and its blackout values in the below formatvar reqData = { "ID": "8611", "Details": "INPAT:SBBW_Monday_14:16_R0", "Recurrence": "Monthly", "StartTime": "06/05/2024 14:00:06", "End...
Resolved! Schedule job to close Incidents
Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K