Hye, We are having issues with some of our SLA's. While reporting, we saw that a big number of sla's have a faulty business elapsed time. They do have a correct start and end time, but the elapsed time is not registered correctly.
In flow designer based on few options, short description should be updated .Ex: code field -single line textCatalog item name.Choice-4 options(1,2,3,4)Short description should be in this format-Codefeild value-catalog item name-choice(based on user s...
Hello AllI have approximately 100 Requested Items (RITMs), and I've made modifications to an existing Flow. Is there a way to retrigger the existing Flow for those 100 records? Any assistance in resolving the issue would be greatly appreciated. Thank...
Hi All,is ref_auto_completer=AJAXTableCompleter,ref_ac_columns=xxxxx;asset_tag,ref_ac_columns_search=true configuration will work for record producers?If so, will it work for fields of custom tables?Please suggest.
Hello All, I created a system property in that i copied the userid as a Value.and I used the system property in Business Rule and it is working fine.Will it cause any issue in future? please help me on this. @Ankur Bawiskar @SANDEEP28 Thanks,Abdul.
Hi everyone, I've an order guide which has 5 catalog items in it. On entering the details in first page while placing the order in service portal, the fields are cascading to the next page "choose options". Here I've to make the fields read only whic...
I want to display who is on-call for a current day for a team on their dashboard. I created a report on v_rotation table. The report doesn't populate the data without manually running the on-call rotation schedule report. Does anyone have a workaroun...
Dear Snow experts, Currently, there are two types of approval in the change request: one with e-signature and another without e-signature. All GxP change records are approved with e-signature. However, after approving the change record, is there a w...
How can I stop incident notifications from going out when the Incident is closed.
Hi all, my organization wants to hire a large number of people this year and is looking to ServiceNow automation to help lessen the manual load of the following pre-onboarding tasks. We recently acquired an IntegrationHub Enterprise license so we hav...
Hi team!(CAB workbench question)Im stumbled with this issue where i would like to group/list my changes in the cab workbench meeting by risk (high, moderate, then low). I group them by risk where i can see the agenda items (screenshot below), but i w...
Hi all I have requirement of Showing Due Date value in Service Portal. I am able to show Due date on SP but Value is not showing on service Portal.Any Suggestion.
Duplicate filter values in tables, the filters are not filtering correctly, "not empty" is not accurate :1. ALERT TABLEa. The filter on alert list not filtering "(empty)" correctlyb. Field: "Task"2. INCIDENT TABLEa. The filter on incident list not fi...
Hello, In the Set Field Values Test Step we are trying to set field values but getting below error. And also checked the test user manually can be able to open the form and update the form as well. Step execution failed with error: Failed to read a ...
I want to auto populate ATF Result field (URL) when ATF suite or ATF Test fields (reference) get filled. (function executeRule(current, previous /*null when async*/) { // Add your code here var testCaseLink = current.getValue('u_atf_suite'...
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