Hello, For VIP user please have them highlight and visible on both Agent Workspace list and form views for the below tables: Incident ,Catalog Task, Request, RITM. Is there any way? or any other possible solution then please let me know. thanks in a...
I have requirement to call flow inside flow and add approvalI am creating multiple RITM based on list collector field and want to add same flow on each RITM to add approval and update record.added below script include but not workingsame script if ru...
[Context] We have developed a catalog that sends email advisories to selected users. In this catalog, we included a date and time variable to allow users to schedule the email sending for a specific date and time.Our process for achieving this is out...
Hello All,We have an requirement where any emails triggered from our instance, when user receives the email then email address should be suppose XYZ. For eg : A user Adam has received an email from our servicenow instance then the send email address ...
Hi All,There is a requirement to configure particular below tables not to create indexes in future. How we can achieve this and test. Also will there be any impact for doing this?cmdb_ci_certificatecmdb_ci_cluster_vm_affinity_rulecmdb_ci_cluster_vm_h...
Hello,I have a requirement to add one additional custom role to view the data visualization chart in the Enterprise architect dashboard , as few users are not able to see the data visualization and are getting the error "You don't have permission , p...
Hi Team, Can anyone please let me know the best practice to capture the error message. We have custom table created for the same but wanted to know which is suitable way the logs available in Servicenow or capturing it in custom table.
Hi,Can we perform bar code scan through the ATF.Thanks,
I need to display an alert (pop up message with 'OK' to acknowledge) on a case when ever it is updated but only if it is from a certain contact, I have tried the foillowing client script but does not work, any assistance please? function onChange(con...
Hello All, As shown in the screenshot below, we need to build email format. I am able to get space before the line begins, however I am getting stuck adding space before the "bulleted list". I am trying below format but it does not work.It prints as ...
I have a list collector that is based on the CMDB_CI table.I have a need to only show CI's that are "In Production" (that's working), but I need to exclude three sys_class_xxx. IP Address, Cluster, and Application. Any assistance would be appriciated...
We are looking at setting up CI Relationships. I have tried to find a full list of the available CI relationships and a definition of each to share with our department. Can someone help point me in the right direction? Thank you.
HI All ,I have a requirement to get all the values from a table which has an common IP address and print it in a multiline text on catalog item for that I created a client script onchange and a script include the scripts as below : getAllUpdatedVirt...
I am in charge of automating the 'new hire' on boarding for the company. I am doing this via flow designer/workflow studio. At a point I ask the end user "Does this new employee need any additional application access?"Then it lists all the different ...
Working with Flow Designer, everything was going fine until I wrote and assigned a function script to the Short Description field of a Create Catalog Task action. After writing the script, I clicked [Done], [Save], and [Activate] and it worked as usu...
