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Forum Posts
Pulling SLA Due Dates for Email Notifications
Hi,I'm creating some email notifications for Problem tickets, so Problem owners will get an email notification when assigned, and give them the SLA due date. Also another for when the SLA hots 50%, 75% and 100%.In the 'Problem Assigned to' notificati...
How to display multi-row variable set in approval ticket in UI16?
Hello Community, When submitting a service catalog item form that contains a multi-row variable set, such variable set does not appear in associated approval tickets when accessed through UI16 (image below). Has any one found a solution to this issue...
Debug when a new record gets created
Hello All, Is there a way to apply debug on a record which newly gets created from a record producer? A little bit of context if that helps:I want to find out which business rule or flow is responsible in updated a field on the table in which a recor...
Resolved! How to Hide UI buttons on custom table
HI,I have created a custom table , I do not want the UPDATE & DELETE buttons on the form. How to disable the button ?? Thanks
Make Assignment Group and Assigned To dependent on each other
It was easy enough to make assignment group filter assigned to with the dependent field option:However, doing the reverse doesn't seem to work. Adding 'Assigned_to' into the assignment group's dependency doesn't work like the other. Am I missing some...
Translation French Canadian
The Dynamic Translation feature of knowledge article in ServiceNow isn't accurately translating English to French Canadian, causing operational head. Manual review and additional content updates override previous translations, creating inefficiencies...
How to create Unified Dashboards for Incident, Problem and Change Request?
Hello Experts, We need help to create SNOW unified Dashboard for all incidents, changes and SRs and related metrics.Any help on this is appreciated. Thanks,Arun
Resolved! Flow Designer Max Iteration limit exceeded
My workflow seems to be stuck in a loop on step 6. My intentions are to have the flow pause until a field value changes. My warning at this step is the following: Unable to find record watcher ids val for op: item.ea1214751b404250c2e08557624bcbd3....
Resolved! Guide to Implementation: Creating a Custom m2m Table and Overcoming Its Challenges
Guide to Implementation: Creating a Custom m2m Table and Overcoming Its ChallengesIntroduction:This document outlines the process and challenges encountered during the implementation of a new request from the Server Team. The team wanted to link Serv...
Resolved! Read Only Access to Asset Properties
Is it possible to grant a non-admin ready only access to the Asset Management Properties (screenshot below)? /now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysparm_title%3DAsset%2520Management%2520Properties%26sysparm_category%3DAsset%25...
TypeError: Cannot read properties of null (reading 'document'): function () { [native code] }
Hi All,I am using an onsubmit client script like below, which is throwing the below error in native UI when I am making any updates to the record.Please help me here what is wrongTypeError: Cannot read properties of null (reading 'document'):function...
How to call script include in flow designer to call flow again
I have requirement to call flow inside flow and add approvalI am creating multiple RITM based on list collector field and want to add same flow on each RITM to add approval and update record.added below script include but not workingsame script if ru...
Resolved! Trigger a send email event at the time and date inputted by the user from the catalog
[Context] We have developed a catalog that sends email advisories to selected users. In this catalog, we included a date and time variable to allow users to schedule the email sending for a specific date and time.Our process for achieving this is out...
How to add additional roles in the data visualizations in Enterprise architect workspace dashboards.
Hello,I have a requirement to add one additional custom role to view the data visualization chart in the Enterprise architect dashboard , as few users are not able to see the data visualization and are getting the error "You don't have permission , p...