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Email send ignored

Hi all, in my PDI even if I added receipent. Email sending and enabling also activated.But still it is in send ignored state. I attached the files.

User_267 by Tera Contributor
  • 898 Views
  • 11 replies
  • 0 helpfuls

Resolved! Email sending and receiving non operational in pdi

Hi all, iam facing this issue I cannot send or receive emails in my personal developer instance . I have attached the screenshot, can you suggest me how to enable email sending and receiving in pdi

User_267 by Tera Contributor
  • 748 Views
  • 2 replies
  • 0 helpfuls

Flow designer - The OOB action Create or update record

Could you please help me understand how the 'Create or Update Record' action works in flow designer? I've used it to create or update a list of group members. While it works well for creating records, it doesn't seem to function properly for updates.

Resolved! Knowledge base can read for active user

Hi everyone, How to set knowledgement base can read for all active users?  Is this script right? Any help will be appreciated. 

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Betty9 by Tera Contributor
  • 1051 Views
  • 4 replies
  • 4 helpfuls

SC task Search KB

I have a Search Knowledge button to attach the KB articles beside the Short Description on the SC Task page which is highlighted in yellow colour in the attached file, when the user clicks on the button it should redirect to the KB articles but it is...

GBS by Tera Contributor
  • 483 Views
  • 4 replies
  • 0 helpfuls

Service request create standard change

Can someone provide guidance on how you can auto generate a standard change from a service request. ServiceNow is still fairly new to our organization, so we need some help. Here is the ask: service requests come in to whitelist an IP, the team works...

Resolved! Certification role assigned to none ITIL user

Any idea how the "certification role" could be assigned to a none ITIL user? SNOW STATES:"The certification role is automatically assigned to all users with the itil role when the Certification Core plugin is activated or when compliance applications...

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Miroslaw M by Tera Contributor
  • 956 Views
  • 3 replies
  • 2 helpfuls

Resolved! Business Rule inconsistently running

Hi,I've written a business rule to copy a date variable from one item in an order guide (PC logon account) to all other items ordered within the order guide, but it is only working inconsistently, sometimes updates none, sometimes a few, but never al...

chrisp1 by Mega Sage
  • 848 Views
  • 4 replies
  • 2 helpfuls

How to remove option if the value is not dependent for that choice

Hi Team, having an requirement where XYZ choice field is extended from choice table and having specific dependent valuesbut when from XYZ value selected then ABC (extended from choice table) field should show only depended value of selected and other...

shweta14 by Tera Contributor
  • 611 Views
  • 5 replies
  • 0 helpfuls