Hi All! I would like to create an Advanced User Criteria for use in Catalog Items that is restricted to users who have been allocated a specific Software License Entitlement. We have a few SaaS solutions that require users to be licensed and we want ...
We are fairly new to Change Mgmt on the platform. We are creating change records for server patching and identifying multiple CI's on the Affected CI related list. However, when we view these CIs in the CMDB tables, we are not seeing the Change rec...
Hi DeveloperHow to mark articles as favorites in the Service Portal: the option to mark articles in the Employee Center Portal is available. Please refer to the screenshots below for reference. Service Portal: Thanks
Hi, I have created a flow and if the Cost centre manager rejects the approval then the RITM state should be closed incomplete but even if the approval got rejected the RITM state shows as Closed complete.
Hi everyone,I need to make adjustments in record producer, and this is the requirement. How to achieve this?If the user selects salary advance or SAC advance, until the approval is complete, the SLA should be paused.- In the form, if the user selects...
Is there a way to show fields from an incident in an ITASK? This would be useful for technicians so they don't have to flip between the incident and the task.
I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days. I know how to create the notification, I'm just not sure how to trigger it. Any guidance would be appreciated.
Hi All, We are looking to have the conversation panel closed when a chat has been moved to closed complete state. May I please know if anyone has any information on how this chat window can be made collapsible or hidden once the agent closes the inte...
Can someone help me tweek this Fix Script? It's not updating the records. Requirement : Create and run a fix script that will change the Source field value for all existing Security Incidents (active or inactive) currently having a Source field displ...
How to change the main menu to be displayed vertical? Now is displayed horizontal.
Our service desk would like customer specific SOPs to always display first in the contextual search for incidents. When the End Customer field is set on the incident form, the SOP knowledge document should be the first item in the results of the con...
We wanted to restrict a user with a specific role from accessing a table if they don't have any pending ticket assigned to them or their assignment group. Context: External users will have a role called "restricted_itil" where they will have access t...
Hi All, I am trying the get the value of variable, but not able to get the previous value for the same variable in question_answer table. If possible let me know the approach/logic for previous value to be shown using widget server script. Thanks and...
We have a requirement from a customer that the close notes (Accepts Risk Reason) should be communicated in the tickets as work notes during problem management. Can anyone help me here?
Hi team Fill up CSAT survey for minor incident. but for Major incidents it should not trigger a survey.Is it possible?Thanks and regards
