Service catalog info

[Akanksha Gupta2]

Hi All, 

I have below requirement :

Whenever any end user search for a catalog item and for that they don't have access , So at that time we have display a info message "You don't have required access for this catalog item".

Please help me to achieve this requirement.

Thanks in Advance!!

[shyamkumar VK]

Hi @Akanksha Gupta2 ,

User criteria would be good solution to show the items which user has access to

but here if you want to highlight this info message here is the reference 

https://www.servicenow.com/community/itsm-forum/you-do-not-have-permission-to-see-this-catalog/m-p/6...

you need to work on widget

Please mark as helpful and correct if this worked for you!!
Regards,
shyam

[Ankur Bawiskar]

@Akanksha Gupta2 

I would suggest this

1) let users search the catalog item, you define your user criteria to restrict it to be shown to particular users based on your requirement

2) even if users click they won't be able to see the catalog item

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Akanksha Gupta2]

How this is possible @Ankur Bawiskar 

Can you pls tell me steps in detail