Service Catalog 'Order Now' is not working for some users
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-23-2024 10:03 AM
Hi, For some users when they click 'Order Now' button it redirects to the service catalog item form that they just submitted. It should be created a Request/Request Item numbers but it is not creating. What could be the reason?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-23-2024 11:58 AM
Is this happing in Next UI, UI 16, or Service portal? If service portal did you create a custom SC Catalog Item Widget?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2024 02:06 AM
My instance version is Vancouver and it seems UI 16. But I am sure it is not in Service Portal.
The issue is happening for some users and working for almost all the user.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2024 11:42 AM
Is it happening on all catalog items or only specific ones.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-25-2024 02:44 AM
I have verified the issue is happening for other catalog items also. What could be the reason?
