Service Catalog "No Quantity Option" field is not working for some catalog items

[Scott Simon]

Hello, I am working with service catalogs with Fuji instance.   I create a catalog item, included "No Quantity" on the layout form.   This field shows up, it's checked, and works when I "try it" there is no quanity.

When I create my 2nd catalog, the "No Quantity field appears and then disappears when the catalog is loaded"

As a work around, I included "No Quantity in the service catalog list view and set it to true, but quantity still appears when I "Try It".

I create other catalogs and the same thing happens.

I ensure the "No Quantity" field is included in the layout.

How do I remove the quantity from the service catalog when it's loaded?

Note: I also include and check omit price field but it doesn't show up, either.

Thanks for your help!

[Harish KM]

Hi Scott,

                I had similar issue and later I found out that "No Quantity " field was visible in another tab..after removing that field it was working fine for me..So check whether it is visible any where.

Regards

Harish

[Scott Simon]

Nice thought - but I tried all different views, tabs on / off, and "No Quantity" doesn't show up.   As I mentioned, these fields flash and go away when the catalog is loaded.

[Derek10]

I'm having this same issue, do you know which tab the correct no quantity was located at?

[Scott Simon · Accepted solution]

You cannot see "No Quantity" if "Use cart layout" is set to true. Since this is set to true, the configuration fields will not be applied. Whenever this checkbox is checked, the configuration fields will be ignored default cart will be applied. This is the reason it is still showing the Quantity on item.   Set use "cart layout" to false, and the no quantity field will appear.   good luck!