Hello all, Recently we have implemented change success score card and I would like to know how the score is calculated.I have gone through the ServiceNow documentation and aware of the multiplier values.But, even if I have only successful changes, th...
Is it possible to sort support resources (Catalog Items, Knowledge Articles e.t.c.) in the Employee Center / Service Portal, by order instead of "Popular" or "A-Z" what is being offered to the user in the menu?Thanks!
Good Morning Everyone, I am trying to implement logic to have knowledge feedback tasks be assigned to a specific group instead of to the knowledge article author. When a user marks an article as Not Helpful, it should get generated to a specific grou...
i want to automate Assignment group creation when user submit the catalog fill required variable submit automatically create group with group membersmy issue after submit the request group was created in groups table but user was not push into group ...
Hi All,On the incident form there is 'Start Microsoft teams chat' button .that is visible for admins only and not to itil users.We have recently upgraded the instance to Utah release and started not visible. The user is satisfying the itil role and s...
how to show variables fields on RITM and Catalog tasks which are submitted on catalog form
I have a business requirement to make 'Delivery Information' a mandatory field in the Order Confirmation modal. I have copied the required widgets, made my updates, and followed all steps outlined in KB0723600. Unfortunately, when clicking 'Proceed...
Like the title says. I'm a Problem Manager with access to the Problem table and the Problem Tasks table and such, and want to create a report Problem records without any problem Tasks attached.Is this possible within reporting? I can't seem to find a...
I want remove on the Email like"[caution: This E-mail originated from outside. Verify all attachments or links before clicking or opening. Use the 'Report Message' button to report anything suspicious.]" Cross check already done from my end like Noti...
I have a requirement to close the parent REQ and RITM when all the associated child tasks are Closed.It looks like OOTB functionality as I verified in PDI as well but I am facing an issue that when the RITM has multiple tasks and when the last task t...
Hi Community,I am facing an issue while creating a new Change Request in ServiceNow.When I click New to create a Change Request, the state model checklist at the top of the form highlights the Review stage in green. However, after I submit the record...
Hi Community, Can anyone share a clone plan document which they have used while cloning.
In guided self service how can i make view my response expanded by default and can i change the label or text of continue button?For reference i am attaching the screenshot
I created an email script. When I open that particular email script record, I can see the associated update set in the Versions tab. However, when I open the update set, I don’t see this custom update listed.
My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...