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Reassign an Incident using Assignment Rull

Hi All, According to SNOW "The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs. An assignment rule must also meet these additional criteria to run: The tas...

Feedback Survey

We have a requirement for feedback survey, We have normal question as - 'How satisfied are you with the service' of Numeric scale. *Now the requirement is to add new Comment field with below conditions:1. "Comment" to be mandatory once lowest score i...

Resolved! Reset Instance

Is there a way to reset instance all data or remove the  demo data from a ServiceNow PDI instance?

Additional comments notification on Request

 I have a requirement to configure Request notification where whom to send condition is as below Requested ForOpened ByWatch ListIf the Request is awaiting approval, then also send to the RITM's Assigned To. If the Assigned To is empty, then send to ...

Priya V M by Tera Contributor
  • 630 Views
  • 8 replies
  • 0 helpfuls

Resolved! Change Approver

Hi Guys, I have a request to enable a user to approve Changes. This user only requires to approve the Changes as part of Change Action Board Group process and wont be doing any incident fulfillment.  Does this user needs to have a fulfiller License? ...

sandeep6 by Tera Contributor
  • 1040 Views
  • 2 replies
  • 2 helpfuls

Issue: Catalog Item Manager Variable Not Retained After Submission

I have a variable on a catalog item that auto-populates the requester’s manager using a script. If the manager field is empty, the user can manually select a manager. This works fine on the catalog form during submission.However, after the request is...

saint by Tera Expert
  • 525 Views
  • 2 replies
  • 0 helpfuls

No data display in the dashboard

I have created the  report in the pas_widget table , last month it is giving correct answer and in this month it is not working and it is showing error " no data display " i have run jobs for three indicators but still showing no data display and  jo...

chandan2212_0-1751561771078.png chandan2212_1-1751561836629.png
chandan2212 by Tera Contributor
  • 426 Views
  • 2 replies
  • 0 helpfuls

Maintaining Schedule Events for Holidays that Change Annually

I am working to modify the US Holiday Schedule based on the next calendar year.  Certain holidays that occur on the 3rd Monday of a given month should not need to be maintained, but other holidays, such as Christmas Eve and Christmas Day 2022, will f...

Matt Grover1 by Giga Contributor
  • 2831 Views
  • 3 replies
  • 7 helpfuls

Register an incident against an application service?

May seem like a stupid question. But here we go. How would you go about and register an incident against an application service if there is no field for it in the incident form? Through Business Services? I can pick a Business Service and a Service O...

Flow Designer: Ask for Approval activity getting stuck

Hi Experts, Need your help, We have a flow designer created by another developer before me that has activity Ask for approval, now when the approval is updated to No Longer Required, the approval is not moving to the next activity, it gets stuck on W...

Ljone by Giga Contributor
  • 1234 Views
  • 4 replies
  • 2 helpfuls