Hi, recently we discovered a few CTASKS that dont have a change request linked to it (anymore) , when you click on the info button behind change request it says no preview available.i checked the xml of the CTASK and it shows me this "<change_request...
Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide. We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is...
Hi,I am getting ATF failure without reason suddenly it is failing at the approval step.Please help me out why i am getting this issue and i don't see the reason as well i have clicked on all errors.Add all errors to warning listAdd all errors to igno...
Can someone explain the purpose of the parent groups? I would like to setup our support function into 3 parent areas each with multiple teams within them. Each parent group has one manager and I would like them to be able to see all their teams work ...
Hi All, For one incidents work notes and comments are not visible but comments are available in list view. for other incidents it is showing as expected. please help me to fix this.
Hi All,What type of questions i might get in the interviews for integrations SOAP and REST?Scenario based questions? and answers to it.
Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...
Hi All,I am using top.window.location in client scripts to redirect to a specific page which is working fine in regular browsers. When I am testing this is iframes, I see browser console error and also it is not redirecting. Is there any other way we...
Hi experts, this is silly but I can't figure it out. How to bring Requested for filed visible on the summary table? I have the Requested for field variable on the catalog item. This is on my PDI (Yokohama). Advanced thanks!
Hi Connections, Help me find out how the impacted_service field on em_alert table populates zero, is it OOB if yes which script is doing helping to populate i want to know otherwise is any other functionality running behind or is it depend on event m...
I have a catalog item with multiple groups of label+checkboxes. Is there a way to make the user check at least one of the boxes in any of the groups? This is easy when we have only one group, but it is possible to make a UI policy that will work acro...
We have a case where we need a few catalog items to be used by 2 different partners(companies) in an order guide, where one of the partners needs to have a different request fulfillment flow for the catalog item requests raised from that order guide,...
What does sc_cat_item.request_method do?
I am stuck on task 13 ( Auto-assign a problem record)Any problem record that is associated with the E-Commerce service should automatically be assigned to the IT Securities group. 1. Create a new assignment record named E-Commerce Problems that autom...
Is it possible in ATF to @ someone in a ticket and validate the outbound email sent
