Hi everyone I had a requirement where users need to choose the visibility of attachment(s) before uploading them. RequirementWhen a user uploads attachment(s) from a record (e.g., Catalog Task):Ask the user who should see the attachment(s)Based on t...
After creating a change request, we need to automate the Risk assessment. We created an Action that contains a script where we pass input variables such as the Change Sys ID. We have attached the script is provided below. The record is being created ...
Hi,I'm facing an issue while onboarding an customer using Service Bridge and During "Connect to Provider"Its showing the error as follows:Request to establish a ServiceNow Service Bridge integration We failed to find a matching Registration task. Thi...
Hi, I have written onchange client script, below is my script function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') return; if (newValue == oldValue) return; var forma...
Hi, I want to remove the watermark from both sent and received emails. I found this property "glide.email.watermark.visible" I have changed the value to false. I know this property will only work when email notifications are sent. When ServiceNow ...
I am trying to trigger approvals in my Flow, but I am unable to pass the sys_id in the “Ask for Approval” activity.Use case:I have created a custom action that fetches the approver’s sys_id based on certain conditions. The approvals are dynamic, and ...
Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...
We are implementing CIM and despite searches, there are two things which i was not able to find how to do.I have the OoB sn_cim.improvement_manager role 1. Business Process - informational message: This record is due for review and updates (see scr...
Hi Team,I have a requirement to auto-create RITMs from inbound emails and would appreciate guidance on the correct configuration and steps.Background: Currently, the Inventory team receives requests from an external vendor via email. All communicatio...
I need to pull a service catalog variable on "sc_req_item" table to email notification. I am reading that the variable first needs to be defined on email script before adding to the email notification which makes sense but I am not sure how to write...
Hi Community, I am facing an issue with duplicating attachments while syncing files from Catalog Task (sc_task) to Story (rm_story). Scenario: Our integration is bi-directional: ServiceNow to Azure DevOps and vice-versa.The flow is: User adds an at...
Hi Team, I have a requirement where I would need to need to look up the JIRA spoke and then get the Projects using the For Each along with all its details - ID, Name, Key, etc. and then map it to my custom table. Till here I am able to achieve my req...
var triggerServiceOptionFlow = Class.create();triggerServiceOptionFlow.prototype = Object.extendsObject(AbstractAjaxProcessor, { bulkSubscribers: function () { try { // --- Read parameters (support both plain and sysparm_* names)...
We have configured Now Mobile and enabled the application. Under XXX, we added a condition where the Assignment Group is one of our dynamic groups and the Assigned To field is empty. We also retained the out-of-box (OOB) filters.When a user clicks th...
any one please help me