Resolved! Unable to open theme builder in xanadu version
When I am trying to open the theme builder I am unable to open that, I have admin access pleas find the error image in the attachment
Forum Posts
Resolved! The Google reCAPTCHA Dilemma
The Google reCAPTCHA Dilemma In my journey of trying to implement Google reCAPTCHA into a public catalog item I've come across several attempts (forum and blog posts, examples) on how to achieve such task. Each posts, listed below, looks promising bu...
On-Call Scheduling triggering workflow on priority change
We have recently started using On-Call scheduling to manage our High and Critical Incidents and tasks. We have a trigger rule that works to auto assign for all groups (assignment group is dynamic oncall groups) using the Oncall Assign workflow. Howev...
Duplicate user's associate tasks to merge
Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...
Resolved! What is impersonate user and how it's work?
I am new to the service now, What is impersonate user and how it's work.?
Trigger Approval Notification on state changes
Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...
regarding SIR to digital IT relationships
How to check, Security incident in security incident response workspace to digital IT incident relationships maintaining context, and also status synchronization of security incident and digital IT incident, requirement is to check only OOTB configur...
Notifications not visible under related list notification tab
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
incident aging report for 15-60, 60-120 and 120+ days
HI Team, i used below filter for 15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for 15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...
Oracle Identity Management Integration? Has anyone done it?
Hi Community Members,If anyone having reference document to integrate OIM TO ServiceNow
Resolved! Changing Field Style for Problem Tasks if due date is passed
I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...
HTML support for work note
Hi All,Is there any way that we can push HTML format in work note section from server side code ?
Create different choices fields Impact and Urgency in Incident table and diferrent Priority matrix
I'm developing a catalog for a client, and our record producers have specified Impact and Urgency variables in the Incidents table. I have an instance for several clients and many rules are transversal.These variables already exist in the Incidents t...
How to share the share the reports with groups created in workspace
I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...
Can't find Manager Workspace
Hello,I'm trying to set up a schedule for my agents, I've seen the guide and the first article in it refers me to the manager workspace which I'm struggling to find.I'm an admin on my instance and I have the prerequisited roles.Would appreciate any h...
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