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Forum Posts

Email notifications for work notes

I am wondering if anyone has a solution for this rather small issue I am encountering. We have an email notification setup to notify the assigned to user if a catalog task has had a work note added.The email notification is using ${work_notes} to dis...

Reports

Hi everyone,I’m trying to implement a weekly automated emITSM forumail in ServiceNow with the following requirement:Goal:Every MondayEach assignment group should receive only the tasks assigned to their groupGroups should not see tasks from other gro...

Resolved! Copied Change is bypassing Risk Assessment

Has anyone experiencing this, we have an issue where users are clicking 'Copy Change' on a Change Request and it is allowing them to 'Request Approval' without a Risk Assessment. 

Move Template from one instance to another

How to move custom created templates from one instance to another?Is there any specific table where templates will be stored?Will templates captured in update sets?          Your response will be helpfull.Thanks in advance          

imran sk by Tera Contributor
  • 2243 Views
  • 3 replies
  • 2 helpfuls

How to add approve or rejcet button in mail.

I am facing one issue that while adding button in the email template.Problem statement : -  I want to change the RITM state via email once end user will click on approve or reject from the mail it should update the state on the RITM table. How can i ...

shubhamgoch by Tera Contributor
  • 568 Views
  • 4 replies
  • 0 helpfuls

Resolved! ServiceNow Impersonation Issue

For some users, even they have the impersonator role and While they impersonating with the other user profiles and try to end the impersonation by clicking the "end impersonation". the end impersonation is not completed. It's still showing the impers...

Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user? 

felipe14 by Tera Contributor
  • 2923 Views
  • 10 replies
  • 0 helpfuls

OLA BREACH issue

I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...

DebasisPati_0-1767780116050.png DebasisPati_1-1767780116041.png

Change Management

When I open the change record in native UI and if conflict status = "conflict". it shows : "MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." If I open the same conditional record in service operation workspace (S...

Ps930 by Tera Contributor
  • 1021 Views
  • 8 replies
  • 1 helpfuls