We are using Interactions which at times can result in an Incident to be opened to resolve or escalate the issue, but not always. How has everyone who have implemented Interactions for the Service Desk changed their approach to calculating First Leve...
I need help to create a ServiceNow report where I can see how many tickets were created in a previous month and I want to see how many tickets came to my queue before they were routed to other queues. Help is very much appreciated.
I am facing an issue in our instance, After saving the change it is getting stuck I am not able to scroll up or down or even edit the change. check all the cleint scripts, ui policies, ui actions. but now luck. can anyone please help
Hello, On my form I have a currency field ('Amount') and in the Flow Designer I added an IF branch. I have different scenarios such as: IF (Amount) GREATER THAN or is 100000(Amount) LESS THAN 150000{do stuff} ELSE IF (Amount) GREATER THAN 500000{do...
Simple widget to query records, as a guest user is not returning records: Works perfectly when logged in. Widget Server Script:---------------------------var gr = new GlideRecord('incident'); gr.addActiveQuery(); gr.query(); data...
I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue...
Hi Community, One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.Interestingly, another user with the s...
I am getting this Message " languages without localization settings are disabled " when i am trying to convert catalog item language to other languages
Hi Community!Hope you are doing well!For the demo purpose, I have created a flow in the Flow designer on the Change Table.My requirement was, when the change is in Authorize state, it should get trigger approvals to the assignment groups members. Whe...
The global search is not showing up the results while searching with few keywords. The catalog item meta keywords includes the searching keywords, yet the results are not showing the related tasks.When searching with full catalog name, the results ar...
Hi All, We have received a requirement to receive an email notification once any Offboarding /immediate termination catalog is submitted. An email should be triggered to MS teams channel/Chat from ServiceNow.To achieve this we are following this Serv...
HI,I have a requirement where I need to create a Request(RITM) in an Order guide through code. So, I am implementing this code In a BR as per my requirement.Order Guide Name-Tech supportCatalog items in an tech support Order guide are 1)Application s...
Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is ...
I have a subflow, where i wanted to add wait for condition with incident state to be checked in the condition.but the table field i cannot select in the wait for condition action in subflow, the drop down is not working. without selecting table, i ca...
HI,I'm trying to load the Data using Transform map on alm_hardware table, while loading i'm getting the below error. "Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business ...
