I am wondering if anyone has a solution for this rather small issue I am encountering. We have an email notification setup to notify the assigned to user if a catalog task has had a work note added.The email notification is using ${work_notes} to dis...
We have a #1 Story Form View (Scrum) for task Table. One of the fields on it is, "Original Task" and is generally populated manually with an Enhancement Number from the rm_story table. We also have an #2 Enhancement Form View on the Task Table. B...
Hi everyone,I’m trying to implement a weekly automated emITSM forumail in ServiceNow with the following requirement:Goal:Every MondayEach assignment group should receive only the tasks assigned to their groupGroups should not see tasks from other gro...
Has anyone experiencing this, we have an issue where users are clicking 'Copy Change' on a Change Request and it is allowing them to 'Request Approval' without a Risk Assessment.
Dear Community, I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variab...
How to move custom created templates from one instance to another?Is there any specific table where templates will be stored?Will templates captured in update sets? Your response will be helpfull.Thanks in advance
I am facing one issue that while adding button in the email template.Problem statement : - I want to change the RITM state via email once end user will click on approve or reject from the mail it should update the state on the RITM table. How can i ...
For some users, even they have the impersonator role and While they impersonating with the other user profiles and try to end the impersonation by clicking the "end impersonation". the end impersonation is not completed. It's still showing the impers...
Hi team,Many of us either don’t know about or don’t bother configuring the cascade delete rule when creating or configuring a reference field on a table. The cascade delete rule is very important if you want to perform some action on a record when it...
I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?
Hello Community, I am facing an issue while working with ATF in a scoped application for a Catalog Item. I have a Catalog Item variable which is a dependent dropdown field.The dropdown options are coming from the sys_choice table. Issue details: On t...
Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...
I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...
How to show the data in dotted line in below image
When I open the change record in native UI and if conflict status = "conflict". it shows : "MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." If I open the same conditional record in service operation workspace (S...
