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Resolved! How to hide specific Email from activity logs

I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activ...

What does CMDB CI Ownership involve?

Which topic areas cover Implementation of a CMDB and Best Practice management of CMDB records via a Service Configuration Management process which is part of ITSM activities such as Change, Incident, Release Mgmt. I am interested in finding out how s...

MZC by Tera Contributor
  • 5080 Views
  • 6 replies
  • 11 helpfuls

The requested flow operation was prohibited by security rules.

Hi Everyone,I am getting the below error in flow even though the flow is running as system user.But the flow is working as expected in lower environmentsERROR: The requested flow operation was prohibited by security rules.Can anyone help with thisTha...

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nandini29 by Tera Contributor
  • 368 Views
  • 5 replies
  • 0 helpfuls

KB article ratings

Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.

priyajanaki by Giga Contributor
  • 279 Views
  • 2 replies
  • 0 helpfuls

Resolved! mark incorrect assignment

Hi all,Does anyone know if there's an OOTB function for tracking or marking that a ticket was assigned incorrectly without having to create a custom mechanism?ThanksRob

robgwatkin by Giga Contributor
  • 1212 Views
  • 4 replies
  • 1 helpfuls

Translate Text Flow end with Empty JSON string error

I am setting up the Azure Translator for my Instance for Dynamic Translation. The flow fails with an Empty JSON string error. Would someone be able to help me with that?Flow Designer: Operation(Translate Text.ForEach$1.item$1) failed with error: com....

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Ibrahim19 by Tera Contributor
  • 971 Views
  • 2 replies
  • 0 helpfuls

Updating CWM plugin from 5.0.0 to 6.0.3

Hi Everyone,I need to update the CWM plugin from the current version(5.0.0) to the Latest version (6.0.3). Does any data will be lost ?  Should I have a backup of any data? Also I need to update the plugin in all 3 Instances (Dev, Test and Prod). sho...

Madhan007 by Tera Contributor
  • 253 Views
  • 3 replies
  • 1 helpfuls

Adding Email Recipients only BCC

Hello Everyone, Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?

Akhila P by Tera Contributor
  • 663 Views
  • 12 replies
  • 0 helpfuls

approvals based on MRVS field value

Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?