Service commitment breach penalty amount

[Chaz_]

Hi,

When setting up a service commitment of type availability, it allows the breach penalty amount to be recorded per minute/hour. The service availability records generated off the back of this is very useful showing how much downtime there was on a service or one of its offerings. 

My question is, if the cost per minute of the outage is recorded within the commitment, is there anywhere I can see a rolled up cost of the outage for the service? I have tried looking in Service Portfolio Management and Digital portfolio management but can only see indicators for availability. Does anyone know how I get it to display the cost per outage?

Thanks.

[Janet Achorn]

Hi Chaz, just to clarify - are you looking for cost of outage or total penalty per outage details?  

[Chaz_]

Hi Janet,

I think it would be the total penalty per outage. We have an hourly charge per support group which gets involved to resolve, so a total would be good to see.

Thanks.

[sangeethah]

Hi Chaz, 

Have you figured out this? I am also looking for the penalty information per offerning.  It would be great if you could share the details. 

Regards,

Sangeetha.

[Chaz_]

Hi @sangeethah,

I haven't come across a solution for this as of yet. So, I would say adding the required fields to the group or incident tables and then have a separate PA formula indicator may be the best solution.

Thanks.