Service Now integration with FTP

[sorensalte]

We need to integrate Service Now with an FTP. The FTP will contain two xml folders. One of the folders will contain data from HP Service Manager 7.0 and the other folder will contain data uploaded from the Service Now instance. See attachment

1. Can we use Update Set for receiving information from the FTP?
2. What should we use for receiving information from the FTP?
3. Is there any example of settings that we need to do in SNC?
4. Is there a wiki page/demo for this?

[Joshua_Young]

Hey guys,

Did I miss something? I thought ServiceNow only worked with SFTP...

Could mean some good news on the simplification front if it's now possible to use FTP...

Let me know your thoughts. Cheers.

[john_andersen]

There are several options when talking about data retrieval from third party sources to ServiceNow. Check out:
http://wiki.service-now.com/index.php?title=Data_Sources#File_Retrieval_Methods

[nimasera1]

I dont want to use soap request for this integration. I just want to extract the XML of that particular record onto the mid server or some onto some ftp server.. Can anyone help me on this ?

[akash_lahoti]

Hi,

Integration between ServiceNow and FTP is possible using Informatica Cloud. For more info on ServiceNow Connector, please visit-http://www.servicenowconnector.com

For any further query, please reach at info(at)mansasys(dot)com

Thanks,

Akash

[Mujtaba Amin Bh]

Hello Sorensalte,

We also have a similar requirement. We want to integrate HP Service Manager 7.0 and ServiceNow using SFTP.

The requirement is similar to yours and I hope you would have implemented a good solution.

1. An xml file containing incident record would be placed on SFTP by HP SM 7.0 and the same should be read and an incident should be created in servicenow.

2. Once an incident is created, servicenow should place an acknowledgement in form of an xml file on the SFTP server. This also has to be done if something has been updated in servicenow.

Please share your experience.

john.andersen : Please advice.