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After Xanadu upgrade the business rule is not working

Hello,The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.After upgrade IDTs lost  the CI name, the assignment group and the due date. T...

Large numbers

In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.We have encountered a frustrating problem: Each email has a unique nu...

PBME by Tera Contributor
  • 283 Views
  • 1 replies
  • 0 helpfuls

Device removal from intune

Hi all, I need to get the device ID from intune and delete it using the flow action in servicenow. But I'm not sure about those steps. Intune spoke has been configured already. It'll be really helpful if somemone guides me. Add Products

Abishek1998 by Tera Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

GlideRecord troubleshooting getEncodedQuery()

Hi All,GlideRecord is a powerful query method in Servicenow. Sometimes we do face issues in queries. In some cases we might not be sure if it is doing the same query what we are trying to feed and expect that to be same.   Recently I went through suc...

gana1 by Tera Expert
  • 6420 Views
  • 5 replies
  • 0 helpfuls

Resolved! Dynamically Populate email subject with customer name

There are existing two email notification on the sc_task and SLA Table1. sc task mail subject : Task ${number} has been assigned to your group2. sla task subject : SLA "{sla}" associated with {task.number} has breachedThese are two existing mail subj...

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hanumesh by Tera Contributor
  • 465 Views
  • 1 replies
  • 0 helpfuls

Verify/Export interaction on Task for specific assignment group

Good afternoonI would ask help on topic in objectI have a request from the owner of an Assignment Group, to export all SCTasks and relative Items on whitch groups has interacted, and report if interaction is directly as first assignment group, or ind...

LDeMatteis by Kilo Contributor
  • 437 Views
  • 1 replies
  • 0 helpfuls

Calculated Fields Documentation

I haven't found any formal documentation on the wiki about calculated fields. Could someone please direct me to an article that I missing or are the plans to create an article for this?Thanks,Scott

seberly by Giga Expert
  • 27627 Views
  • 7 replies
  • 40 helpfuls

How to add the option to Cancel a RITM and close related REQ?

Currently we can Cancel a request by updating the Request State to Closed Cancelled, or by clicking on Cancel Request.. This cancels the REQ and updates the RITM and SCTASK to Closed Incomplete. We would like this same functionality from the RITM. W...

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trishlipe by Giga Expert
  • 5701 Views
  • 4 replies
  • 0 helpfuls

Issue with Change Management Workflow and Approvals in ServiceNow

Hello ServiceNow Community,I’m currently facing an issue with the Change Management module in ServiceNow, specifically related to workflow automation and approvals.Here’s a quick rundown of the problem:Problem:When creating Change Requests (CR) in Se...

SciTechCon by Giga Contributor
  • 1148 Views
  • 2 replies
  • 0 helpfuls

AI - ITSM

Which moduale is related and available on demand for AI - ITSM ?  

BhaumikU by Giga Contributor
  • 649 Views
  • 1 replies
  • 0 helpfuls