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Service operation workspace search is not working

Hi expert,In my PDI, if I am on SOW , there is SOW search is activate and also I am able to see a button on the right side by which I can select the search(Global or SOW). like below screenshot:-But in my company dev instance it is showing global sea...

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Chandra18 by Mega Sage
  • 645 Views
  • 3 replies
  • 0 helpfuls

Limit items in cart to 20 items only

Hi All,  I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20.  Wrote Before ...

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Resolved! Restrict access to tickets based on assigned group or ownership

Hi,I have a business rule I implemented as we have a group of users outside of out Core IT area that we want to be able to assign certain incident, requests etc to work on.  We didn't want them to have full access to all other items though as no need...

MichaelW by Tera Contributor
  • 2639 Views
  • 4 replies
  • 1 helpfuls

Resolved! Adding tag to a record

I want to add tag to a record while creating a record from a script. Tried to create a tag in the Tags table and used :rec.sys_tags = "c4567bbd97086ad0523cb12ad0532345"; it did not work. Any other ideas?

samadam by Kilo Sage
  • 1197 Views
  • 3 replies
  • 2 helpfuls

Resolved! empty multirow variable

Hi All, i have a catalogue item which contains a multirow field type. this multirow field contains 2 columns. after i submit the request via service portal, i inspect the ritm and the multirow variable is empty. why?  is there anything alse i should ...

Accessibility Features for Fulfillers and on Employee center

Hi Team,We were trying to understand more about the accessibility features from the mentioned link: https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/get-started/servicenow-overview/task/next-experience-accessibility-prefer...

manojattri1 by Tera Contributor
  • 365 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to write a "where clause" in a database view

Hi,  1. After creating a database view , adding the tables you want to combine , how to define where clause?2. How do we know which one to write where clause for??3. For example, see the picture below,- How to judge where to write the Where clause? a...

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vishnumaaya by Tera Contributor
  • 1206 Views
  • 9 replies
  • 5 helpfuls

Error in data collector job

Hi Community, I have a data collector job which is collecting data with an error as below:I checked the system property 'com.snc.pa.dc.max_row_count_indicator_source' value, its 5,00,000.Its collected successfully in dev and test instances. I am only...

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PoorvaB by Tera Contributor
  • 663 Views
  • 12 replies
  • 0 helpfuls